Role Description

We are seeking a Technical Support Engineer / AI Engineer to provide technical support while contributing to the development, deployment, and optimization of AI-powered solutions. This role combines customer-focused technical assistance with artificial intelligence technologies to ensure reliable system performance, resolve technical issues, and improve AI applications. The ideal candidate is analytical, detail-oriented, and passionate about leveraging technology to deliver exceptional user experiences.

Key responsibilities include

Provide technical support for software applications, AI-powered platforms, and cloud-based services.

Diagnose, troubleshoot, and resolve technical issues through systematic investigation and root cause analysis.

Assist with the deployment, configuration, testing, and maintenance of AI solutions and supporting infrastructure.

Monitor application performance, system availability, and service reliability to ensure optimal operation.

Collaborate with engineering, product, and support teams to identify, reproduce, and resolve technical issues.

Support the integration of AI models, APIs, and automation tools into existing systems.

Maintain and improve technical documentation, troubleshooting guides, and knowledge base articles.

Perform system validation, testing, and quality assurance before software releases.

Analyze logs, performance metrics, and user feedback to identify opportunities for optimization.

Assist in configuring cloud services, databases, and deployment environments.

Support continuous integration and deployment workflows to improve operational efficiency.

Contribute to process improvements by automating repetitive support and operational tasks.

Stay current with emerging AI technologies, machine learning applications, and industry best practices.





Ensure compliance with security standards, data protection requirements, and operational procedures.

Deliver professional technical assistance while maintaining excellent communication with internal and external stakeholders.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, Software Engineering, or a related field.

Strong understanding of technical troubleshooting, system administration, and software support principles.

Knowledge of AI, machine learning, natural language processing, or generative AI concepts.

Familiarity with programming or scripting languages such as Python, Java, JavaScript, or similar.

Understanding of REST APIs, web services, and system integration concepts.

Familiarity with cloud platforms, virtualization, or container technologies.

Knowledge of databases, SQL, and data management fundamentals.

Understanding of operating systems including Windows and Linux environments.

Familiarity with version control systems such as Git.

Knowledge of software testing, debugging, and quality assurance practices.

Strong analytical thinking and problem-solving abilities.

Excellent verbal and written communication skills with the ability to explain technical concepts clearly.

Robust customer service mindset with a focus on delivering timely and effective solutions.

Ability to manage multiple priorities in a fast-paced technical environment.

Detail-oriented with excellent organizational and documentation skills.

Willingness to learn new technologies and continuously expand technical expertise.

Ability to collaborate effectively within cross-functional teams.

Commitment to maintaining system reliability, security, and operational excellence.

Professional attitude, adaptability, and a proactive approach to technical challenges.

📌 AI Engineer / Technical Support Engineer (Australia)
🏢 Harvard US-India Initiative
📍 Australia