dnata, one of the world's largest air services providers, offers a wide range of ground handling, cargo, travel and flight catering services across five continents, and is excited to announce a new opportunity within its Ramp and Baggage Team as a Baggage Operations Manager.

About The Role The Baggage Operations Manager is responsible for the effective and safe management of all baggage handling activities at Sydney Airport for dnata. This role ensures the seamless coordination between teams to meet operational targets, maintain service excellence, and uphold safety and compliance standards.

Key Responsibilities Oversee the day-to-day operations of the baggage handling function, ensuring all activities are delivered efficiently, safely, and in line with operational standards

Maintain a robust focus on cost control and resource optimisation, including effective rostering, equipment utilisation, and minimising overtime and wastage

Ensure both inbound and outbound baggage operations run cohesively and meet all required service and delivery timelines

Drive a strong safety culture, ensuring full compliance with all safety procedures, risk controls, and regulatory obligations

Collaborate with other operational departments to optimise workflow, reduce delays, and enhance service delivery

Monitor operational performance and KPIs, identifying opportunities for continuous improvement

Lead, coach, and develop the baggage team to drive high engagement, accountability, and results

Effectively manage operational disruptions, ensuring rapid response and minimal impact to service and safety





Ensure deadlines and service level agreements are achieved, and compliance in relation to company airport and CAA procedures

Maintain a safe working environment and promote at all times the vision, mission, and values of dnata Essential Requirements Strong understanding of cost drivers within baggage operations, with the ability to manage budgets, control spending, and identify cost-saving opportunities without compromising service or safety

Skilled in aligning resources (people and equipment) with demand patterns to maximise efficiency and minimise waste or unnecessary cost

Ability to interpret operational and financial data to support sound decision-making and continuous improvement initiatives

Deep understanding of safety standards, risk controls, and compliance requirements in the aviation environment

Strong capability to respond to operational disruptions or cost challenges quickly and effectively

Must have a valid driver's licence Key Competencies Previous experience in or knowledge of airline industry principles and procedures

Excellent communication skills, with the ability to collaborate with cross-functional teams, airline partners, and senior management

Experience leading diverse teams in high-pressure environments, with a focus on accountability, performance, and development What We Offer in Return Opportunity to work for a global company

Great team environment

Extensive training and support

All uniform costs covered (including PPE and steel cap boots)

Cost of Airport ID (ASIC) covered How to Apply Apply via the link provided.

📌 Baggage Operations Manager (Sydney)
🏢 Aviation Careers Australia
📍 Sydney