Join our Team

Join our Capability Transition team as Back Office Technical Manager, a key leadership position driving technical excellence and operational performance. You'll provide strategic technical leadership and governance over complex network and service issues, ensuring delivery commitments are consistently achieved while driving continuous improvement across back-office support functions.

What You'll Do

- Lead back-office technical operations for customer accounts, ensuring performance meets contractual commitments and service targets
- Provide technical leadership and governance across fault management, problem management, change implementation, and service restoration
- Act as primary escalation point for complex technical issues, major incidents, and chronic network performance challenges
- Ensure effective root cause analysis and problem management, driving permanent corrective actions and preventing recurrence
- Coordinate technical reviews with customers and stakeholders, reporting on network performance, service quality, trends, and improvement actions
- Drive technical assurance and operational readiness for network changes, upgrades, and transformation initiatives
- Collaborate with engineering, NOC, field operations, and service management teams to optimize processes and improve outcomes
- Lead continuous improvement initiatives focused on automation, operational efficiency, and technical capability development
- Ensure technical compliance with operational processes, standards, and governance requirements
- Support transition and modernization programs with technical expertise and operational guidance

Who You Are

- Experience:




- Proven leadership in Back Office Operations, Technical Support, or Network Operations
- 10+ years in mobile telecommunications networks and managed services operations

- Key Competencies:

- Deep technical knowledge of mobile telecommunications and service assurance
- NOC and back-office operational support expertise
- Incident, problem, and change management mastery
- Root cause analysis and complex network troubleshooting
- Network performance management and service assurance
- Technical governance and operational excellence
- Process improvement and automation expertise
- Exceptional stakeholder management and communication skills
- Strategic, customer-focused, results-driven mindset

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Chance Employer. learn more. Primary country and city: Australia (AU) || Sydney

Job details: E2E Service Expert

Job Stage: Job Stage 7

Primary Recruiter: Sushmita Centeno

Hiring Manager: Brad Adrian

📌 Back Office Technical Manager (North Ryde)
🏢 Ericsson
📍 North Ryde