Lead, inspire, and drive growth as a Branch Manager at HCF in our busy Brisbane Branch. Join us in enhancing customer experiences and achieving excellence in member services.

About the Role As a Branch Manager at HCF, you will be responsible for planning, directing, and controlling the business development of the branch. Your focus will be on acquiring and servicing all members who visit the branch, and during external activities and events. You will develop, coach, and lead branch staff in customer service, product knowledge, and acquisition skills, while managing customer service, branch operating systems, administration, and business quality to agreed levels, exceeding acquisition goals and operating within the expense budget.

Responsibilities - Develop membership growth strategies to achieve Health Insurance, Life Insurance and Overseas insurance product sales budgets.

- Engage in external acquisition-focused activities, including local area marketing and corporate client activities.
- Drive first‑point resolution to member enquiries and resolve member complaints to satisfaction.
- Ensure branch resourcing aligns with member servicing requirements and deliver high customer service levels.
- Develop and maintain a highly engaged team, providing regular feedback and coaching.
- Manage branch operations within the expense budget and ensure adherence to policies and procedures.
- Propose improvements to sales, workflow, or distribution.

About

You - Ability to adapt positively to frequently changing work practices and needs.

- Demonstrated experience in leading, motivating, and developing employees.
- Ability to meet individual/team and departmental deadlines.




- Positive and motivated personality with the ability to relate to people at all levels.
- Intermediate to advanced computer skills (MS Office, Outlook, Teams).
- Ability to work in a team environment and exercise developed judgment when solving problems.
- Ability to remain calm under pressure and perform tasks on a timely basis with minimal supervision.
- Mindset of running the branch like your own business.
- Experience in building and maintaining strong relationships with local businesses, community groups, and key stakeholders. About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not‑for‑profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member‑centric. We aim to be true health partners to our members, guiding them through the right healthcare choices.

Benefits - Flexible working arrangements

- 50% subsidy on HCF hospital and/or extras cover
- Family‑friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel insurance, as well as discounts at Fitness First gyms and on our eyecare products
- Collaboration and inclusivity: we embrace diversity and are committed to maintaining an inclusive and cooperative work environment
- Continuous learning and growth opportunities through workshops, mentorship programmes, and internal and external courses

📌 Branch Manager - Brisbane (Brisbane City)
🏢 HCF GROUP
📍 Brisbane City