The purpose of this apprenticeship role is to provide high-quality administrative support to Tyneside and Northumberland Mind’s counselling services while developing the knowledge, skills and confidence needed to become an effective administrator. As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.

About the Company

Our vision is for everyone with a mental health issue to be in control of their own lives and get the support they need from people they trust. Our Mission: Working together to make people and our communities stronger and healthier through services, support, education and training for mental health and wellbeing. Our Values: Collaborate and work together.

What you'll do at work

- Respond to telephone and email enquiries in a qualified, calm and supportive manner, seeking guidance where appropriate.
- Maintain accurate and up‑to‑date records on the CRM system, ensuring information is entered clearly,



securely and in line with organisational procedures.
- Support the booking and coordination of counselling appointments, including arranging telephone assessment appointments and interpreters where required.
- Assist with general administrative tasks, including preparing documents, updating spreadsheets, filing information and supporting day‑to‑day office processes.
- Support invoicing and finance‑related administration by gathering, checking and processing information accurately, under supervision.
- Communicate with internal teams and external services to support clients and help ensure services run smoothly and efficiently.
- Work flexibly with the Administration team and undertake other appropriate duties as requested by the management team, in line with the apprentice role.

Skills

- Communication skills
- IT skills
- Attention to detail
- O

📌 Business Admin Apprentice (Newcastle City Council)
🏢 We Are Zenith
📍 Newcastle City Council