About the role

This is a full-time role at our Kingswood practice. You'll be a face of Unbound Minds - the first voice our clients hear and the person who keeps the practice running precisely behind the scenes, working alongside our Senior Client Care Coordinator. You'll manage the client journey end to end: bookings, intake, referrals, Medicare and NDIS billing, payments, and the daily rhythms that keep our clinicians free to do clinical work.

This is a role for someone who loves helping people doing it tough - and who also gets quiet satisfaction from a clean end-of-day reconciliation and a client file with nothing missing. Responsibilities

Welcoming clients in person and by phone with warmth, enthusiasm and compassion

Processing Medicare, NDIS and private billing accurately - checking referrals, care plans and entitlements before claims are made, every time

Running our pre-payment and end-of-day payment processes

Maintaining complete, accurate records of every client contact and transaction

Managing bookings, confirmations, intake forms and referrer correspondence

Triaging client enquiries and matching them with the right psychologist

General administrative duties and keeping our beautiful practice warm and inviting What you'll need





2–3+ years' experience in medical or allied health administration or hands-on Medicare claiming experience highly regarded

Genuine attention to detail: you check the file before you act, and you'd rather ask than assume

Comfort with structured processes and accountability - we audit our billing and we're proud of it

High emotional intelligence and warmth under pressure

Excellent written and verbal communication, and a professional phone manner

Experience with practice management software (we'll train you on ours) Advantages of working with Unbound Minds

Competitive remuneration of $80,000–$85,000 per annum, employed The opportunity to genuinely make a difference in mental health care A $1,000 per year wellness allowance

Yearly birthday leave - because who wants to be at work on their birthday?

Early access to long service leave

Salary packaging and novated leasing

Documented processes, real training, and a supportive senior alongside you A real emphasis on work-life balance, an endless supply of in-office snacks, and a team of compassionate, genuine, overall amazing human beings Apply now

Apply with your CV and a short cover note telling us about the most process-driven role you've held and what you liked about it. We're moving quickly - applications reviewed as they arrive.

📌 Client Care Team @ Unbound Minds / Medical / Allied Health Receptionist (Kingswood)
🏢 Unbound Minds
📍 Kingswood