At Grace, we're more than Australia's leading services company. For over 100 years, we've established a reputation for delivering outstanding service in relocation, removals, and Information Management. Behind every successful client experience is a team of passionate people who genuinely care, and we're looking for our next Client Experience Advisor to join us.

If you're a people person who enjoys building relationships, solving problems and delivering exceptional service, we'd love to hear from you.

Why Join Grace?

At Grace, our people are at the heart of everything we do. We invest in your success through training, development and genuine career progression opportunities.

You'll join a supportive and collaborative team where your ideas are valued, your achievements are recognised, and your development is encouraged.

About the Role

As a Client Experience Advisor with Grace Information Management, you'll play a key role in ensuring our clients receive a seamless and skilled experience at every touchpoint.

Working closely with customers, branch teams and internal stakeholders, you'll be responsible for:

- Delivering outstanding customer service via phone, email and online channels
- Managing incoming enquiries and providing timely solutions
- Supporting current client onboarding and identifying opportunities to introduce additional Grace services
- Assisting customers with web-based training and system support
- Maintaining accurate records and customer information within the CRM system
- Supporting branch sales initiatives and helping achieve team goals
- Building strong and lasting relationships with clients
- Resolving issues proactively while ensuring a positive customer experience

What Success Looks Like You'll thrive in this role if you:

- Love helping people and providing exceptional customer experiences
- Have strong communication and relationship-building skills
- Take ownership and pride in your work




- Enjoy solving problems and finding practical solutions
- Are organised with excellent attention to detail
- Can confidently manage multiple priorities in a fast-paced environment
- Bring a positive, energetic and team-focused attitude every day

What You'll Bring

- Previous experience in customer service, client support, administration or a similar role
- Experience working with CRM systems (Salesforce experience highly regarded)
- Strong computer and data entry skills
- Excellent verbal and written communication skills
- A passion for delivering service excellence

What's In It For You?

- Market-competitive salary and incentive opportunities
- Ongoing training, mentoring and professional development
- A genuine career pathway with opportunities to progress into Account Management, Business Development, and other roles across the Grace Group
- Exposure to customer service, sales support, relationship management and business systems that will broaden your skills and career opportunities
- Access to exclusive discounts on groceries, fuel, retail and more through Perkbox

- Discounted gym memberships
- Employee Assistance Program (EAP) for confidential wellbeing support
- Recognition programs, team events and employee rewards
- A diverse, inclusive and supportive workplace where people are encouraged to succeed

Join a Company with a Proud History and an Exciting Future At Grace, we believe excellent service starts with great people. If you're looking for a role where you can make a real difference, develop your career and be part of a team that genuinely cares, we'd love to hear from you.

Whether you're looking to build a long-term career in customer experience, sales, account management or leadership, Grace offers the support, training and opportunities to help you get there.

Apply now and become part of a team that's passionate about delivering exceptional customer experiences and developing exceptional people.

📌 Client Experience Advisor (Campbelltown)
🏢 Grace Worldwide (Australia
📍 Campbelltown