Mecca Recruitment Group is partnering with a major Australian superannuation fund to recruit Member Services Consultants who are passionate about helping people and confident communicators.
If you thrive in a fast‑moving environment, enjoy solving problems, and want to build a long‑term career in superannuation, this opportunity is designed for you.
What This Role Is All About
You’ll be part of a high‑performing Member Services team responsible for supporting Australians with their superannuation enquiries. Every interaction matters - you’ll guide members with clarity, empathy, and accuracy across phone, email, and chat.
Your day will include:
- Handling member enquiries with confidence and care
- Providing clear, simple explanations of complex information
- Resolving issues at first contact wherever possible
- Navigating multiple systems and maintaining data accuracy
- Working with internal teams to solve more complex cases
- Identifying errors or breaches and escalating appropriately
- Contributing ideas to improve processes and member experience
This is a role for people who genuinely enjoy helping others and want to make a meaningful impact.
Who Succeeds Here
We’re looking for strong communicators with a genuine passion for member outcomes. You don’t need superannuation experience - but you do need to have worked in a similar environment.
You’ll bring:
- 2+ years in a similar role
- Excellent verbal and written communication
- Confidence in guiding conversations and simplifying information
- A member‑first approach with empathy and professionalism
- Solid problem‑solving skills and resilience
- Interest in developing your career in superannuation
Why Candidates Love This Employer This fund is known for its supportive culture, strong values, and commitment to developing its people. You’ll enjoy:
- Competitive salary
- Hybrid work (60% in office)
- Rotating weekday rosters
- Ongoing learning and development
- Clear pathways into operations, insurance, advice, and leadership
If you’re looking for a workplace that invests in your future, this is it. Apply Now If you’re ready to grow your career and deliver meaningful service to members, apply today through Mecca Recruitment Group.