Are you an experienced leader in the disability sector, passionate about empowering clients and supporting a team?
If you're looking for an opportunity to make a real difference in the lives of those living with a disability, and have a background in providing high-quality care, we want to hear from you!
We are actively seeking a full-time Client Services Manager to join our team in Canberra
If you have experience in supporting teams, working through the processes of the NDIA, like a rapid pace full time role this could be perfect for you.
The Role The Client Services Manager will play a key role in coordinating client supports, maintaining strong stakeholder relationships and ensuring services are delivered smoothly within NDIS funding arrangements.
- Coordinate client supports and oversee administrative staff
- Build and maintain effective communication with clients, families, support networks, staff, providers and external stakeholders.
- Maintain accurate records, reports, client interaction notes, service agreements and database information.
- Support financial administration, including quotes, invoicing, billing, payroll documentation and internal financial records.
- Attend face to face interviews with prospective clients for onboarding purposes.
- Attend stakeholder meetings where appropriate
- Develop relationships with stakeholders in the community
- Support service growth, collect feedback, assist with complaint resolution and complete other reasonable duties as required by the Directors.
Requirements: · At least 2 years experience working in the NDIA arena
· Experience in managing complex clients and working with multidisciplinary teams
· Excellent communication skills
· Ability to work with excel and a close attention to detail
· Strong financial understandings and ability to problem solve.