SMAART Recruitment is once again partnering with a well-established medical hair centre to find a Client Retention & Growth Specialist to join their team in Brisbane.
This is a consultative sales role offering the opportunity to work autonomously while playing a key role in guiding patients through their treatment journey.
This position is a combination of customer service, account management and consultative sales. You'll take ownership of your patients, supporting them across their treatment journey while driving retention, re-enrolment and overall clinic growth.
About the role & responsibilities:
- Managing and nurturing existing patients throughout their treatment journey
- Conducting progress reviews and guiding next steps
- Driving re-enrolments and ongoing engagement
- Owning follow-ups, conversions, and outcomes
- Supporting day-to-day clinic operations (CRM, payments, scheduling)
Why this role?
- Permanent part-time position offering work-life balance with a consistent Tuesday-Saturday schedule
- Weekdays 9:00am to 7:00pm and Saturday 9:00 am to 2:00 pm
- $60,000 + Super
- 1% commission on clinic sales OTE $90k
- Quarterly performance incentives
- An autonomous position, work independently and take ownership of your role
- Ongoing training and real career development to a senior sales role
- Opportunity to train as a Trichologist through a fully funded internal program post probation
About you:
- Experience in consultative sales, retention or customer service
- You are adaptable and able to balance empathy with commercial outcomes
- Clear, confident and engaging communication skills
- Able to build rapport and trust
- High E.I. and outstanding at offering guidance in sensitive conversations
If you're looking for a role where you can own your space, build strong relationships, and grow your career, we'd love to hear from you. Apply Now, or contact Will at SMAART Recruitment on [1300 762 278](tel:1300 762 278) for a confidential discussion.
📌 Client Specialist (Spring Hill)
🏢 Smaart Recruitment
📍 Spring Hill
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