We are a rapidly growing organisation seeking a motivated and experienced Collections Officer to join our Perth team. You will manage telephone-based collections, recover outstanding debts, and deliver excellent client service while meeting agreed KPIs. This role offers clear progression opportunities within a dynamic, supportive workplace.
Key responsibilities include proactive outbound calling, negotiating payment outcomes, maintaining accurate records, ensuring regulatory compliance and building strong client relationships. We want someone energetic, solution-focused and results driven who can hit targets and contribute to continuous improvement.
To apply, submit your resume and a short cover letter highlighting relevant debt collection experience and examples of meeting targets.
Core Responsibilities
- Conduct high-volume telephone collections to recover outstanding debts.
- Negotiate payment plans and settlements to achieve optimal outcomes.
- Record all client interactions and payment arrangements accurately in the CRM.
- Meet and exceed agreed Key Performance Indicators.
- Maintain compliance with relevant debt collection and privacy regulations.
- Provide professional, timely service that enhances client relationships.
- Escalate complex accounts and contribute to process improvement initiatives.