lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Beyond the Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person - body, mind, spirit.

Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these perks and perks in whole or in part at any time without advance notice.

Job Summary In addition to creating world-class customer service, or guest experience, the Community Specialist is responsible for sharing top-quality product education and speaking authentically about our community and culture. This role is also responsible for supporting in executing the store’s community strategy, which includes engaging with the community through relationship building, events,



and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value.

The Community

Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection. Core Responsibilities of the Job - Interact with guests to ensure a great guest experience in a manner that values guests’ time.

- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Support the floor team to assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., SFS [ship from store] options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
- Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
- Lead the execution of our Move Strategy, ensuring alignment with community and brand goals.
- Coordinate team participation in targeted gym and studio classes, creating opportunities for authentic relationship-building and brand presence.
- Establish and nurture local key

📌 Community Specialist | Geelong
🏢 Lululemon Athletica
📍 Geelong