Job Overview

We've got a great next step for a Customer Service Skilled who wants to grow into eCommerce. You'll be the voice of our brand to customers and help keep our online channels running smoothly, with training and support to build your digital skills. It's a genuinely unique role - offering a foot in the door of a fast-moving digital team.

What you'll do

- Handle inbound customer enquiries across phone, email, live chat and social - promptly and helpfully.
- Own issue resolution end to end: returns, refunds, exchanges, order and delivery queries, complaints.
- Manage post-purchase communication across our website, eBay and Amazon.
- Upload and maintain product listings, keeping descriptions, images, pricing and stock accurate.
- Monitor product feeds and channel performance, fixing errors quickly.
- Support basic site, SEO and CRO improvements alongside the Digital & eCommerce Manager.

Nice to have's (we'll teach the right person) While this is firstly a Customer Service roll, experience with CRMs, eCommerce platforms or marketplace backends (Shopify, eBay, Amazon), ERP systems (Pronto a bonus), and Excel. A love of all things automotive is a bonus too - but as long as you're willing to learn the industry, we're happy to train you. Great communication and attitude matter more to us than a perfect tech CV.

Please only apply if all of these are true:

- You have real customer service experience in a business setting - handling enquiries on the phone and through systems (contact centre, online support, retail head office or similar). 3+years preferred. Hospitality-only backgrounds aren't the right fit here.




- You speak and write in clear English, and communicate in a friendly, empathetic way - genuinely comfortable both on the phone and over email.
- You're genuinely keen to learn Shopify and eCommerce, are reasonably tech-savvy, and have a strong willingness to pick up new systems.
- You have full working rights in Australia (no sponsorship available) and live in the Sydney area.
- Your salary expectations sit within our range (commensurate with experience).

How to apply In a short cover letter, tell us: why this role, a snapshot of your customer service experience, and an example of a time you learned a new system quickly. _ _ _ _ _

About Auto One

We're not just a company, we're a community. Auto One is a nationally recognised leader in the auto parts and accessories aftermarket for retail and trade. With a network of independent franchises and company-owned stores across Australia, we support 80+ locations including A1 Auto Parts. We're genuine automotive enthusiasts with an unmatched passion for cars and the people who drive them - and here, your drive will be matched by our commitment to your growth and success.

What sets us apart

- One team - an environment where everyone's contribution is valued. We show up and support each other.
- Customer first - we go the extra mile (pun intended). Our knowledgeable team provides expert advice; it's what customers know and expect of our brand.
- Care and integrity - we value authenticity, find solutions and seek input, with empathy and respect.
- A can-do approach - we tackle challenges with enthusiasm and determination, creating opportunities to make a real impact.

📌 Customer & eCommerce Coordinator (Castle Hill)
🏢 Auto One
📍 Castle Hill