We’re seeking a Customer Banking Specialist to join our Wagin Branch on a full time basis at one of our Multi Channel Branches!
Rosters are predetermined. Please ensure you are available for the following roster before applying:
Full time, 38 hours/week:
- Monday - Friday, 8.30am - 4.51pm.
What is a Multi-Channel Branch? A blend of contact centre and branch-based customer service, supporting customers across both digital and face-to-face channels.
- Monday & Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Please note you will still be working in the branch office spaces during these shifts.
- Tuesday, Wednesday & Thursday:
- 8:30am – 1:00pm: Contact centre support
- 1:45pm – 4:51pm: Supporting our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions and assisting our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
At times, you may be required to support our Kojonup branch. Please ensure you are comfortable with this requirement. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning current things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
If this sounds like the role for you then we would love to hear from you. Apply today!