Customer Care Advisor

Agency Jacana Energy Contact

Hayley Whiteman via email at:

Work Unit Customer Care Leadership [email protected]

Group

Job title Customer Care Advisor Agency information www.jacanaenergy.com.au

Designation Jacana Energy Level 1

Information for applicants

Job type Full time Applications must include a one-page summary about you, a detailed resume and copies of

Duration Ongoing tertiary qualifications. For further information for applicants and example applications see:

Salary $58,843 - $77,282 http://www.nt.gov.au/ocpe

Location Darwin Special Measures

Position 37312 Jacana Energy values diversity in the workplace that number represents the community. Therefore, under an approved Special Measures Plan, eligible Aboriginal

RTF 353459 and Torres Strait Islander (Aboriginal) applicants will be granted priority consideration for selection. For

Closing 13/08/2026 more information on Special Measures, go to the

OCPE website.

Information about selected applicant’s merit

If you accept this position, a summary of your merit

(including work history, qualifications, experience,

skills, etc.) will be provided to other applicants to enable transparency and understanding of the decision. For further information see:

http://www.nt.gov.au/ocpe

Apply online link https://jobs.nt.gov.au/Home/JobDetails?rtfId=353459

ABOUT THE ROLE

Provide superior customer focused services to a broad customer base in a Contact Centre environment and support customers with a variety of enquiries through telephone and electronic mediums.

CORE RESPONSIBILITIES

What you will be doing:

1. Actively provide high standard of quality and timely customer service experience in line

with Key Performance Indicators (KPI’s)
1. Work with customers to identify the most relevant JE products and services to assist

with their electricity requirements.
1.



Respond promptly to customer inquiries with quality first contact resolution delivery.
2. Maintain customer databases, accounts, forms, applications, requests and record details

of inquiries, comments, and complaints.
1. Ensure correct regulatory obligations processes are followed as well as maintaining a

positive customer experiences.
1. Comply with the NTPS and Jacana Energy’s Code of Conduct, NTPS and Jacana

Energy, corporate values and strategies, policies and procedures as well as other relevant regulatory guidelines. SELECTION CRITERIA The ideal candidate must have:

1. Demonstrated ability to apply effective written and verbal communication skills, with a

sound understanding of the Privacy Act legislation and the importance of maintaining customer confidentiality.
1. Demonstrated problem‑solving and critical thinking skills, enabling timely and effective

resolution of customer issues in a fast‑paced, phone‑based environment.
1. Proficient computer literacy skills including operational experience of a customer-based

information system.
1. Demonstrated ability to work effectively within a team environment to ensure positive

organisational outcomes are achieved.
1. Proven ability to multitask, contribute innovative ideas, and remain effective in a

fast‑paced workplace.
1. Proven initiative and self‑motivation, with the ability to achieve KPIs, work independently

with minimal supervision, and perform under pressure to meet deadlines.
1. Proven numerical accuracy and strong attention to detail to ensure the accuracy of

account and customer transactions.
1.



Commitment to delivering a high standard of customer service and operating in

alignment with Jacana Energy’s corporate values of Diversity, Innovation, Honesty, Teamwork, and Wellbeing.

You may also have:

1. Recent experience working within a contact center environment

CORE COMPETENCIES Our core competency guide is the foundation tool in building and developing individual employee growth, and outlines the behavioural skills and performance expected of all employees across our organisation which aligns to Jacana Energy values.

Action orientated Taking on new opportunities and tough challenges with a sense of urgency and enthusiasm.

Communicates effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus Building strong customer relations and delivering customer centric solutions.

Ensures accountability Holding self and others accountable to meet commitments.

Instils trust Gaining the confidence and trust of others through honesty, trust, integrity and authenticity.

HOW TO APPLY

If you meet the above selection criteria and have the required capabilities, apply for this vacancy online at https://jobs.nt.gov.au/Home/JobDetails?rtfId=353459

FURTHER INFORMATION

Willingness and ability to work flexible working hours between the hours of 8am-6pm.

The recommended applicant may be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position,

the applicant should consider the full requirements of the position in aligning their work experience and capabilities to this role.

Jacana Energy offers a range of employee incentives. Head over to our careers page for more.

📌 Customer Care Advisor (Darwin)
🏢 Jacana Energy
📍 Darwin