Full-Time | Office-Based | Molendinar, Gold Coast Are you an organised administrator who loves working in a fast-paced environment where no two days are the same?
Maybe you've worked in the electrical, construction or trade industry as a scheduler, service coordinator or administration assistant and you're ready to join a company where your skills will truly make an impact.
Gold Coast Electrical Company is a trusted local electrical business delivering exceptional service across residential and commercial projects. As our team continues to grow, we're looking for a motivated Customer Service & Administration Officer to help keep our operations running efficiently while delivering outstanding customer service.
⚡ About the Role
As the first point of contact for our customers, you'll play a vital role in creating a positive experience while supporting our electricians and management team behind the scenes.
Your Responsibilities
Customer Service
- Answer incoming phone calls and emails with confidence and professionalism.
- Assist customers with enquiries, bookings and updates.
Scheduling & Coordination
- Coordinate daily schedules for our electricians.
- Allocate jobs efficiently and manage appointment changes.
- Ensure technicians have all the information they need before arriving on site.
Administration
- Process invoices and customer records.
- Maintain accurate job information and documentation.
- Support the day-to-day running of the office.
Team Support
- Work closely with management and field technicians.
- Help prioritise urgent jobs and solve scheduling challenges.
- Contribute to a positive and supportive workplace culture.
? Why Join Gold Coast Electrical Company?
- Join a growing and respected local electrical business.
- Secure full time position with long-term career opportunities.
- Supportive management team that genuinely values its staff.
- Ongoing training and opportunities for career progression.
- Modern office with industry-leading systems and processes.
- Friendly team culture where your hard work is recognised.
✅ What We're Looking For
- Experience in administration, scheduling or customer service.
- Previous experience within the electrical, plumbing or trade industry is highly regarded.
- Excellent communication and organisational skills.
- Ability to multitask and remain calm in a busy environment.
- Experience using ServiceM8 or similar job management software is advantageous.
- Strong computer skills and attention to detail.
- Knowledge of the Gold Coast area is preferred to assist with efficient scheduling.
? Apply Today
If you're looking for a rewarding career with a company that values teamwork, professionalism and exceptional customer service, we'd love to hear from you. Join Gold Coast Electrical Company and become part of a team that's committed to powering homes, businesses and communities across the Gold Coast.