Customer Service Consultant – Contact Centre (Insurance)

- High-volume inbound role handling time‑critical customer situations.

- KPI-driven contact centre for experienced, performance-focused agents.

- Suited to resilient professionals who thrive in quick-paced environments.

Join a well-known insurance organisation as a Customer Service Consultant in a fast‑paced, inbound contact centre environment. This is a high-volume, KPI-driven role suited to experienced contact centre professionals who are confident managing multiple systems, handling challenging calls and consistently meeting performance expectations.

What’s In It For You

- $37.13 per hour + super, plus penalty rates and overtime.

- Modern CBD office close to Central Station.

- Join a stable, globally recognised insurance brand.

- Structured training with ongoing coaching.

- Clear KPIs, performance frameworks and leadership support.

- Supportive team culture with experienced leaders.

About The Role

- Full-time inbound contact centre role in a high-volume insurance workplace.

- Handle time-critical and often emotive customer calls with confidence and excellent customer service.

- Work in a structured, KPI‑driven environment with clear targets.

- Navigate 3-5 systems simultaneously while maintaining accuracy and efficiency.

- 100% office‑based for the first 6 months.

- Rotating roster Monday - Sunday, 6:00am - 8:00pm (post training).





About You

- Proven experience in a high-volume, phone-based contact centre (essential).

- Comfortable working to KPIs such as AHT, quality and adherence.

- Confident using multiple systems simultaneously while on calls.

- Demonstrated reliability, consistent attendance and solid tenure.

- Resilient and able to manage difficult or emotional customer interactions.

- Open to feedback and comfortable working in a structured, performance environment.

- Confident communicator who can take the lead in customer conversations.

- Able to commit to full‑time, in‑office work in the Brisbane CBD.

- Available for a rotating roster across a 7-day operation.

- Full Australian unrestricted work rights required.

- Must be able to pass a Police Check.

Please note: This is a high‑accountability role. Reference checks will be conducted early in the process, including verification of attendance and reliability.

What’s Next

If you’re an experienced contact centre professional looking for a structured, high-performance environment, we’d love to hear from you.

To express your interest and learn more about this exciting opportunity, contact us today. Apply now and be a part of something bigger with Talentpath.

Meg Harper – Recruitment Partner Customer Experience [email protected]

0472 770 786

📌 Customer Service Consultant (Brisbane)
🏢 Talentpath Recruitment
📍 Brisbane