Customer Service and Dispatch Officer

- Fixed Term (18 month) Part Time (3 days per week)
- Starting Location Wonthaggi/Hybrid Working Arrangements
- Flexible Working Arrangements Available
- Attractive Salary Packaging options available (eligibility conditions apply)
- SGW Enterprise Agreement Band 4: $64,567.24 - $68,246.96 plus statutory superannuation & Leave Loading

About South Gippsland Water

As a public sector entity, South Gippsland Water is a Victorian Water Corporation responsible for water and wastewater service provision for over 22,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.

South Gippsland Water is launching our 2040 Vision and Strategy, guiding us toward our vision to be a trusted partner, advancing water services to support customer and community aspirations. To progress this vision, we are seeking skilled, enthusiastic and community focused people to join our progressive organisation.

Why Work for South Gippsland Water

With its unspoilt beaches, world famous Wilsons Promontory at your doorstep, wineries, gourmet restaurants and cafes, farmers markets, a relaxed lifestyle and a pleasant 2-hour drive from Melbourne CBD, you can have the best of both worlds.

With our Corporate Office based at Foster, South Gippsland Water employs a broad range of people in various roles, ranging from office to field based roles across the South Gippsland Region.

We are a diverse, community-oriented organisation and offer the following:

- Strong focus on career opportunities, career development and training
- Highly flexible work options, including modified hours and/or work weeks




- Employee Assistance Program and broad wellbeing offers
- Family friendly workplace, including Paid Parental Leave
- Flexibility to work from home, with base location at any of our offices in Wonthaggi, Foster or Leongatha

Diversity is celebrated and respected as important for our wellbeing and success. Through our Equity, Inclusion and Diversity Strategic Plan, Gender Equality Action Plan and upcoming Reconciliation Action Plan we are actively working to address the gender pay gap, create opportunities for underrepresented groups and partner with Traditional Owners.

About The Role

We are currently seeking an enthusiastic person to join SGW as a Customer Service and Dispatch Officer. The key requirements of the role are:

- Demonstrated experience in a customer service and/or dispatch team environment.
- Strong communication skills including ability to liaise/manage customers service issues.
- Competent computer skills including, MS Word, Excel and Email; Database systems.
- Willingness to learn and apply new techniques and technologies required to meet continual improvement objectives.
- Demonstrated ability to work as part of a close team to achieve common objectives in a changing work environment.

How to Apply

If you are interested in applying for the role, you can do so by clicking on the ’Apply’ button to create a candidate account and complete your online application.

If you require further information before you apply, please contact:

- Shane Murray, Optimisation and Planning Team Leader, 0400 688 *** for role specific information; or
- People and Culture – email at *@sgwater.com.au (For general applications/employment enquiries)

Applications Close

Friday 14th August 2026 at 5:00pm

📌 Customer Service & Dispatch Officer (Wonthaggi)
🏢 South Gippsland Region Water
📍 Wonthaggi