Customer Service Officer | Full Time | Wacol

Absorb Environmental Solutions is looking for a friendly, organised and confident Customer Service Officer to join our Wacol team. This is a full-time, office-based role suited to someone who enjoys working with customers, solving practical problems and keeping business processes moving smoothly behind the scenes.

In this role, you will be an important link between our customers, sales team, accounts team and operations. You will help process customer orders, follow up purchase orders, support debtor collection activity, maintain accurate customer records and assist with general office administration. The work is varied, practical and customer focused, with opportunities to develop broader skills across administration, reporting, finance support, freight quoting, sales and warehouse-related tasks depending on your strengths and interests.

About the role

· Full time position based in Wacol

· Monday to Friday, 8:00am to 5:00pm

· Reporting to the Finance Manager

· Remuneration dependent on experience

· Hands-on customer service, sales administration and accounts support role

What you’ll be doing

· Contacting customers by phone and email to follow up purchase orders for completed services

· Assisting with overdue account follow-ups in a professional and respectful manner

· Monitoring inboxes, responding to customer enquiries, sending sales proposals

· Processing sales orders, purchase orders and related customer communications

· Maintaining accurate customer contact details and records

· Passing on customer feedback and supporting internal follow-up where required





· Assisting finance team with basic finance functions when required

· Greeting customers, answering inbound calls and assisting with general office duties

· Contributing to a safe, positive and cooperative workplace

About you

You do not need a specific qualification to be successful in this role. We are looking for someone with the right attitude, strong attention to detail and the confidence to communicate clearly with customers and colleagues.

· Comfortable making outbound calls and receiving inbound calls

· Friendly, calm and confident phone manner

· Good attention to detail when entering and checking information

· Basic Microsoft Office skills, especially Outlook, Word and Excel

· Ability to work independently with support from the wider team

· Previous customer service or sales experience

· Desirable: experience with Dynamics 365, Business Central, warehouse processes, administration, accounts or environmental services

Why join Absorb Environmental Solutions?

This is a great opportunity for someone who wants a stable full-time role with variety, responsibility and room to grow. You will work in a practical business environment where customer service, accuracy and follow-through make a real difference every day. If you enjoy helping customers, keeping things organised and being part of a team that values reliability and initiative, we would like to hear from you.

Apply now

If this sounds like the right fit for you, please apply with your resume and a short cover letter outlining your customer service experience and why you are interested in the role.

📌 Customer Service Officer (Wacol)
🏢 Absorb Environmental Solutions
📍 Wacol