ABOUT THE ROLE We are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club, located in Freshwater, NSW! As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team. DUTIES - Venue management including guest experience, appearance, security, professional leadership - Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards - Talent management and succession planning - Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations - Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations - Coordination of rosters ensuring operational needs are met - Ensure continuous improvement of our service delivery - Attend and manage customer complaints and issues - Organisation of workflow - Supervision of employees including training and development as well as oversee and manage the employee performance life cycle - Completion of accurate Risk Manager reporting ABOUT YOU To be successful for this role, you should have the following:

- Previous experience leading daily operations within a similar role in the Hospitality Industry - Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation – or willing to obtain - Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance - Strong leadership skills that encourage a supportive work environment - Passion for delivering exceptional guest experiences - Exceptional people management, relationship building, and verbal & written communication skills - Computer literacyGreat conflict resolution abilities - Availability to work a flexible roster, including days, nights and weekends - 4-day rotating roster across the work week with 3-days off per roster week. OUR PERKS - Supportive and inclusive team and culture - Free onsite parking - Ongoing learning and development opportunities - Uniforms provided - Discounted gym membership The salary range for this role is $90‑100k per annum.

📌 Customer Service Manager / Duty Manager - Harbord Diggers (Freshwater)
🏢 Mounties Group
📍 Freshwater