Customer Service Officer (Sydney)

Customer Service Officer (Sydney)

02 Aug
|
i-Pharm Consulting
|
Sydney

02 Aug

i-Pharm Consulting

Sydney

LOCATION

Macquarie Park, NSW

ABOUT THE COMPANY / ROLE

This role sits within a well-established healthcare organisation with a strong presence across Australia, Recent Zealand, and the Pacific region. Reporting directly to the Country Manager, the Sales & Business Support Officer will play a key role in supporting commercial operations, distributor management, contract administration, and business processes. The position requires a highly organised individual who can effectively coordinate information across various stakeholders.

RESPONSIBILITIES INCLUDE:

- Provide day-to-day sales and business support to the Country Manager and broader commercial team

- Coordinate and maintain commercial agreements and documentation across Australia, New Zealand, and Pacific Island markets

- Manage distributor agreement administration for a network of 20 distributors

- Consolidate, maintain, and update contract, pricing, quotation, and agreement templates

- Liaise with Commercial, Finance, Supply Chain, and external stakeholders to obtain required information and approvals

- Support procurement and business administration activities as required

- Assist with pricing, quotation, and contract management processes

- Maintain accurate records and documentation within relevant business systems





- Support reporting and commercial administration activities to improve business efficiency

SKILLS & EXPERIENCE

- Previous experience in sales support, administration, customer service, and business support

- Experience within the medical device, pharmaceutical, healthcare, or life sciences industry highly regarded

- Familiarity with distributor networks, pricing processes, contracts, and commercial documentation desirable

- Experience using ERP systems such as SAP preferred

- Strong organisational and administrative skills with exceptional attention to detail

- Excellent communication skills and confidence engaging with stakeholders at all levels

- Proactive individual who is comfortable following up and gathering information from multiple functions

- Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint

BENEFITS

- Opportunity to work with a global healthcare organisation

- Exposure to commercial operations and distributor management across ANZ and the Pacific region

- Hybrid working arrangement (4 days office, 1 day WFH)

- Long-term opportunity with potential for extension or permanent conversion

TO APPLY

If you would like to discuss this contract opportunity further, please contact Nikita Natu on 02 8310 5 or email **@i-pharmconsulting.com.

📌 Customer Service Officer (Sydney)
🏢 i-Pharm Consulting
📍 Sydney

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