Talent Pool Creation for Western Sydney Nepean Blue Mountains, South West Sydney and Sydney, South Eastern Sydney, Northern Sydney Districts

Grade 1/2 - $78,000 - $84,799 p.a. + superannuation and annual leave loading

35-hour week and flex leave

Western Sydney Nepean Blue Mountains District – Office locations – Parramatta, Blacktown, Mt Druitt, St Marys, Penrith, Faulconbridge, Windsor

South West Sydney District – Office locations – Bankstown, Campbelltown, Fairfield, Liverpool, Mittagong

Sydney, South Eastern Sydney, Northern Sydney District – Office locations – Ashfield, Chatswood, Hurstville, Strawberry Hills

Your role

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or "CSC"). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

As a Customer Service Officer,



you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.

You will have a solid customer service background, attention to detail and a high level of organisational skills.

The Customer Service Officer (CSO) is responsible for the following:

- Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
- Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
- Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
- Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

📌 Customer Service Officer (City of Penrith)
🏢 Nsw Department Of Communities And Justice
📍 City of Penrith