Job Type: Full-time

About the role:

n Be the first point of contact for patients and families, delivering outstanding customer service and ensuring a seamless clinic experience through effective booking and referral coordination. This is a full-time, ongoing role where you can develop your administrative and customer service skills.

n What you'll achieve:

n

- Management of a reception desk area, patient check-in & standard patient IDn
- Actively contribute to continuous improvement strategies and participate in project team activityn
- Schedule follow-up appointment bookings and manage walk in referralsn
- Manage inbound and outbound calls and respond promptly to queriesn

Classification for this position is in accordance with Award 10 - Managers and Administrative Workers.

n The successful candidate will be appointed from AO10 (Grade 1, Level 1) to AO12 (Grade 1, Level 5), base salary $60,782.72 to $67,194.40 per annum, plus superannuation.

n Your skills and experience:

nPrevious experience working in a busy front line customer service-based rolenPrevious telephone reception or call centre experiencenDemonstrated experience in using computer applications, such a Microsoft Office suiten About the department:

n The Allied Health Administration Department plays a vital role in providing administrative support to the specialised healthcare professionals within the Allied Health directorate and managing outpatient appointment activities across Specialist Clinic Desk B and supporting the office environment.

n What we offer:

nMonthly Accrued Day Off (ADO) - 12 additional leave days per yearnSalary packaging option with our partner,



SmartSalary - Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)nWorkplace culture of continuous improvement, growth, support and trainingnClinical Education Hub on-site to support continued training and professional developmentnHybrid work model, if applicable to rolenConvenient location & close to public transportnStaff immunisation drivesnSpecial eventsnDiscounted Private Health InsurancenSupport for working mothers including two on-site Early Learning Centres, adaptable working arrangements, breast feeding and pumping facilitiesnHelp when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, ConvergenUnlimitedaccess to select fitness facilities in your local area via Fitness PassportnEnjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)n Other requirements:

nCurrent National Criminal Record Check, or willing to obtainnValid Working with Children ChecknCurrent NDIS Worker Screening Check, or willing to obtainnCompliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" proceduren Application process:

n For more information about this position please contact Carmel Italiano, Administration Manager via ph: 03 9345 9300 OR email:



[email protected]

n Why work at the RCH?

n RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

n We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

n The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

n It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

n It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.

n Applications close: 06 August 2026.

📌 Customer Service Officer (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne