Company Description The Hearing Centre has been providing quality hearing health care to clients for over three decades. The centre is committed to delivering compassionate, professional services that improve hearing, tinnitus and balance outcomes for people of all ages. Team members work closely with clinicians to support personalized care and positive client experiences.

The organization values integrity, respect, and transparent communication in every interaction. Applicants can expect a collaborative environment focused on continuous improvement in hearing health care.

Role Description The Customer Service Officer / Reception is a full-time, on-site role based in the Greater Sydney Area (Auburn). This successful applicant will be responsible for greeting clients, managing appointments, and handling phone and email inquiries in a timely and professional manner. The role includes updating client records, processing payments, and coordinating with clinical staff to ensure smooth clinic operations.

Assist with Medicare, DVA, Hearing Services Program and insurance claims and billing as required.

The Customer Service

Officer will support clients by answering questions, providing clear information about services, and assisting with check-in and follow-up processes. The position also involves maintaining a welcoming reception area and contributing to a positive, client-focused environment.

Qualifications

- Robust Interpersonal Skills to build rapport, communicate clearly,



and work effectively with diverse clients and colleagues.
- Experience in Customer Service and Customer Support, ideally in a healthcare, clinic, or reception setting.
- Ability to enhance Customer Experience and Customer Satisfaction through attentive listening, problem-solving, and follow-through.
- Excellent spoken and written communication skills, with a professional phone manner.
- Proficiency with appointment scheduling systems, basic computer applications, and accurate data entry.
- Organizational skills and attention to detail, with the ability to manage multiple tasks in a busy environment.
- Demonstrated reliability, punctuality, and a client-focused attitude.
- Ensure all administrative processes comply with healthcare regulations and clinic policies.
- Conduct routine checks to ensure adherence to internal standards.
- Commitment to maintaining confidentiality and professionalism.
- Bilingual or multilingual skills are highly regarded, please advise in application what language you speak.
- Previous experience in medical reception, allied health, or hearing services is advantageous.

What We Provide:

- A permanent full-time position within a professional and structured environment.
- Market-competitive salary plus bonuses based on experience.
- A supportive team and clear operational direction.

Pay: $60,000.00 – $80,000.00 per year

Work Location: In person

📌 Customer Service Officer/ Receptionist (Auburn)
🏢 Hearing Centre
📍 Auburn