Sitex Rentals is the leading excavator, dump truck, roller & track loader rental company in NSW. We are proudly a premier, full-service hire company providing our customers with the right hire solutions required to achieve optimum performance, safely, efficiently and effectively. At Sitex Rentals we serve the Road, Rail, Utilities, Civil Sector & Civil Contractors throughout NSW. We believe in building long-term partnerships with our clients, earning their trust and loyalty through exceptional service, reliability, and a commitment to their success. Our clients consider us their trusted earthmoving hire partner for all their projects, ensuring their satisfaction and becoming their go-to choice for all their earthmoving hire needs across NSW.
ABOUT THE ROLE
The Customer Service - Operations Coordinator will play a pivotal role by assisting in the day-to-day running of the hiring department. No two days are never the same, this role requires the highest attention to detail & is responsible for the end-to-end lifecycle of the equipment hire. A hands-on approach with the Workshop Orders team is critical, being able to support as needed by parking up machines and equipment during peak times.
The position’s primary responsibilities are:
1. Assist with the day-to-day activities of the equipment hire over the phone & face to face with customers
2. Always provide exceptional customer service at all times
3. The timely processing of Hire Contracts & all Hire Administrative Tasks
4. Supporting the operations between:
- Sales Team – Working closely with the team to provide support to ensure the utmost success is achieved every day
- Workshop - Working together to ensure all orders are fulfilled in full & in a timely matter.
- Drivers - Provide clear instructions to the transport team to ensure all orders are delivered on time every time
- Finance Team – Aid the finance team with any assistance they may need regarding hire invoicing queries, understanding additional charges and/or disputes
ABOUT YOU
Essential:
- The ultimate multi-tasker
- Ability to work in a high-pressure environment
- Live, breathe & thrive on adrenaline
- Customer service experience, you need to be a customer service superstar and love speaking to customers.
- Ability to think outside of the box, problem-solving is a daily task
- Humility: you will define success collectively and not individually. There is no room for big egos or single concerns about status.
- Driven: you will have a strong work ethic and be determined to get things done. Be responsible, self-motivated, accurate and diligent.
- People Smarts:you will have a good common sense about people, understand others, ask good questions and be a good listener.
Desirable:
- 2+ years’ experience in the same/similar position
- Experience with hire software (Syrinx)
- Experience working within the Earthmoving Equipment Industry
WHAT'S IN IT FOR YOU
- Work for a culturally strong organisation – an Australian-owned family business
- Ongoing learning & development
- Collaborative working setting where teamwork is valued, always
- Supportive Management Team