About the role

We are seeking an enthusiastic and professional Customer Service Representative to join our team at our Yarraville, VIC office on a full-time basis. This role is crucial to our continued success, as you will be the primary point of contact for our customers, providing support, managing inquiries, and ensuring every interaction reflects our commitment to excellence. You will be instrumental in maintaining customer satisfaction, processing orders, and supporting the sales team to achieve our business objectives.

Key responsibilities

- Answer customer inquiries via phone, email, and other communication channels in a timely and professional manner
- Process customer orders, quotes, and service requests accurately and efficiently
- Maintain detailed customer records and update internal systems with relevant information
- Coordinate with the sales and operations teams to ensure customer orders are fulfilled on schedule
- Resolve customer complaints and issues professionally, escalating complex matters when necessary
- Provide product information and recommendations to assist customers with their signage needs
- Prepare quotations, invoices, and other documentation as required
- Follow up with customers to confirm delivery, satisfaction, and address any ongoing concerns
- Contribute to continuous improvement by identifying opportunities to enhance customer service processes

What we're looking for

- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients




- Strong organisational abilities and attention to detail when managing multiple customer inquiries and orders
- Ability to work independently whilst collaborating effectively with team members
- Problem-solving skills and a proactive approach to addressing customer concerns
- Patience, empathy, and a genuine commitment to delivering exceptional customer service
- Knowledge of the signage or printing industry is advantageous but not essential

About us Signarama Footscray & Melbourne CBD is a dynamic and growing signage solutions company committed to delivering high-quality products and exceptional customer service to our clients across Victoria and beyond. We pride ourselves on our innovative approach to signage design and installation, our dedicated team, and our reputation for reliability and excellence. Our mission is to transform spaces through creative signage solutions whilst building lasting relationships with our customers.

What we offer

We are committed to creating a supportive and rewarding workplace where our team members can thrive. We offer competitive remuneration, a positive team culture, and opportunities for career development and growth within our expanding business. You will work with a talented and collaborative team in a modern office environment, with access to the latest tools and systems to support your success.

Apply now

If you are a customer-focused professional with strong communication skills and a passion for delivering outstanding service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience. Join our team and help us continue to grow and succeed in the signage industry.

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