Customer Services Representative – VIC An exciting opportunity has become available for a skilled person that has a passion for delivering that point of difference in customer service to join our Team in Victoria. You will be responsible for ensuring our client’s first point of contact is a pleasurable experience by delivering a high level of customer service that exceeds our client’s expectations.

This role offers exposure to many facets throughout Xypex and plays a pivotal support role to the sales team through administrative support, warehouse and office organisation, and delivering excellence in servicing our customers. This role offers the successful candidate a broad and wide-ranging exposure to the building and construction industries at a multitude of levels. To succeed in this role, you will display an exceptional can-do attitude and work ethic with a passion to deliver excellence in customer service, administrative support and warehousing activities.

Key responsibilities will include:

- Handling front line Customer enquiries from general product information, pricing and order enquiries in a professional and prompt manner
- Managing and processing orders including arranging delivery
- Maintain stock levels and completing regular stocktakes
- Full warehouse organisation and activities
- Building Client relations with new and existing clientele in conjunction with Sales Representatives
- Office administration duties
- Administrative support to the other Sales Offices where required

The ideal candidate will possess the following:

- Well presented with strong people skills and the ability to build strong rapport with Clients
- Previous administration, sales support, customer service,



office management experience with confidence to use Microsoft Office programs and ability to learn other software systems
- Strong written and verbal communication skills
- Aptitude to learn new skills in product and technical information
- Valid unrestricted Driver License
- Current Forklift license and previous experience working in a stores/warehouse position
- Ability to work unsupervised and comfortable to be working alone at times
- Strong attention to detail with high accuracy, time management and ability to prioritise to meet required timeframes
- Ability to multitask effectively and quickly solve problems in a professional manner
- Previous experience within the Building and/or Construction Industry is an advantage

About Us: Xypex is a global leader in advanced concrete waterproofing and protection solutions. With a proven track record of innovation and excellence, we partner with clients to enhance the durability and integrity of their concrete structures. Join us in building a stronger, more sustainable future.

What We Offer:

- Competitive salary and comfortable office environment
- Professional growth in a supportive and innovative environment
- Culture of teamwork, collaboration and sustainability

How to Apply If you are passionate about providing exceptional customer service and administrative support to a small team of professionals that bring you along on the journey, we want to hear from you!

Submit your resume and a cover letter detailing your qualifications and experience by selecting the Apply button below.

Applications Close: 13 August 2026

Applications from people who reside overseas or are in Australia on Temporary Working Visa’s will not be considered.

📌 Customer Services Representative (Keysborough)
🏢 Xypex Australia
📍 Keysborough