At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic Customer Success Manager to join our Global Industries Accounts (GIA) team.

In this role, you will act as a trusted advisor to our largest global accounts, partnering closely with Global Account Managers to drive customer loyalty, retention, and strategic growth. By bridging high-level account strategies with seamless operational execution, your work ensures our enterprise clients experience white-glove service while unlocking new value from their evolving digital and business needs.

What You’ll Do In this role, you will:

- Partner with Global Account Directors:



Collaborate in developing and executing strategic global account plans to drive client growth and retention.
- Nurture Strategic Relationships: Build strong connections with key customer stakeholders and lead recurring touchpoints to ensure optimal service delivery.
- Identify Expansion Opportunities: Uncover new cross-sell, upsell, and RFP opportunities through deep understanding of customer priorities.
- Oversee Operational Support: Manage day-to-day escalations, issue resolutions, contract implementations, SLA compliance, and QBR creation.

What You’ll Bring The ideal candidate will have:

- 2+ years of experience in managing complex, multi-layered customer relationships on a global scale.
- Robust knowledge of global enterprise organisational structures, complex product portfolios, and consultative account management.
- Excellent data analytical skills, advanced proficiency in Excel, and experience tracking account activity in Salesforce (SFDC).
- Strong communication and phone presence with a self-starter mindset to proactively solve problems in a fast-paced environment.

What We Offer

- Competitive compensation and benefits aligned with experience.
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.

This position is hybrid requiring onsite work in our Geebung, Brisbane office. Ready to elevate your career and shape the future of global customer success? Apply today and join us at Iron Mountain!

Category: Sales

📌 Customer Success Management (Geebung)
🏢 10150 Iron Mountain Data Centers
📍 Geebung