About Nation

Nation is redefining what it means to rent in Australia. We operate build-to-rent precincts with soul, landmark places that lift their neighbourhoods, draw the best retailers, and give residents somewhere they genuinely feel at home. Anyone can hand over keys. We're building something rarer: the difference between service and hospitality. We are focussed on how it feels to live somewhere run by people who notice the detail, anticipate the need, and treat the extra effort as the point rather than the exception.

With a pipeline of thousands of apartments across Sydney, Nation is one of the country's most ambitious, living platforms, blending design, technology and service into rental communities.

We hold our teams to the same standard we hold our buildings. Joining us now means you play a part in building the platform rather than inheriting it.

Renting is changing. So are the teams behind it.

At Nation, we create professionally managed rental neighbourhoods that make home feel easier, more connected and more considered. From responsive service and shared amenity to resident events, local retail and day-to-day support, we’re building a different kind of rental experience, one designed around how people actually live. We’re looking for a Technology & Digital Transformation Manager to shape the systems, platforms and ways of working that will support Nation’s next stage of growth.

About the role

This is a hands-on, business-facing role for someone who understands both technology and operations. You’ll work across Nation to understand how teams work today, identify where processes can be simpler and translate business needs into practical digital solutions. You’ll lead the ongoing evolution of our business systems, customer-facing platforms and technology ecosystem. That includes strengthening integrations, improving data quality, coordinating major system enhancements and helping teams adopt smarter, more scalable ways of working.

You’ll also act as the link between Nation and our external technology partners, making sure projects are clearly briefed, well governed and delivered against agreed outcomes.

What you’ll be doing

You’ll lead technology-enabled improvement across Nation, including:

- Working with business leaders and operational teams to understand challenges, priorities and opportunities for improvement
- Developing and maintaining a prioritised pipeline of system enhancements aligned with business needs and future growth
- Identifying opportunities to simplify workflows, reduce duplication and automate manual processes
- Leading the continuous evolution of Nation’s business systems to improve efficiency, operational performance and resident experience




- Helping teams make better use of existing platforms
- Supporting the adoption of new digital capabilities through clear communication, training and business readiness
- Managing the ongoing development and enhancement of Nation’s resident app, website, portal and other customer-facing platforms
- Making sure digital touchpoints deliver a consistent, intuitive and distinctly Nation experience across the resident journey
- Coordinating major business system implementations, upgrades, testing and transition activities
- Supporting stakeholders through system selection, implementation, optimisation and ongoing improvement

You’ll also help create a connected and well-governed technology ecosystem by:
- Coordinating integrations across property management, CRM, finance, website, app and reporting platform
- Improving data quality, reducing duplication and supporting reliable business reporting
- Translating operational requirements into clear project briefs, scope and measurable business outcomes
- Managing relationships with software vendors, consultants and technology partners
- Monitoring delivery against agreed milestones, scope, budget and expected outcomes
- Making sure system documentation, knowledge transfer and intellectual property are retained within Nation
- Identifying practical opportunities to use AI and automation to improve efficiency and resident experience
- Evaluating emerging technologies against Nation’s strategic priorities and genuine business value
- Maintaining oversight of system governance, data quality, privacy, security and access controls
- Reducing operational risk by ensuring systems, responsibilities and processes are clearly documented

What you’ll bring

You know that successful digital transformation starts with people. You’re curious about how a business works, comfortable asking the right questions and able to turn complex requirements into solutions that teams can understand and use.
- Seven to ten years’ experience across business systems, digital platforms, technology transformation or operational improvement
- Demonstrated experience leading digital transformation and business improvement initiatives
- Experience implementing or enhancing enterprise systems such as property management, CRM, ERP or similar platforms




- A strong understanding of SaaS applications, systems integrations, APIs and enterprise data flows
- Experience coordinating external technology partners, software vendors and consultants
- The ability to translate operational challenges into practical, technology-enabled solutions
- Strong stakeholder engagement skills across operational, commercial and technical teams
- Commercial and analytical thinking, with the ability to balance immediate needs and long-term scalability
- Experience contributing to AI, data or automation initiatives that deliver measurable business outcomes
- Strong project management, documentation and follow-through
- A proactive, collaborative approach and a genuine interest in continuous improvement
- A bachelor’s degree in Information Technology, Computer Science or a related discipline would be well regarded, although equivalent industry experience demonstrating system-level responsibility will also be considered.

How you’ll work with the team

You’ll report directly to the General Manager and work closely with Nation’s leadership team, department heads, operational teams, IT and Finance. You’ll be trusted to move between strategy and delivery – listening to the people closest to the work, bringing structure to complex problems and helping the wider business adopt change with confidence.

Why join Nation?

Renting is changing and Nation is helping shape what comes next. We believe professionally managed rental neighbourhoods can offer more certainty, better service and a stronger sense of connection for residents. Delivering that experience consistently depends on the systems, data and digital tools behind every interaction.

You’ll join Nation at an important stage of growth, supporting established neighbourhoods and helping prepare new ones for launch. The role offers both immediate impact and the chance to shape the technology foundations of a growing Build-to-Rent platform – creating simpler ways of working, more connected systems and better experiences for residents and teams.

What we offer?

Some of the benefits we offer include: · Professional development opportunities

· EAP support

· Birthday leave after one year

· Team events and connection moments

· The opportunity to be part of a growing build-to-rent platform

· A role with genuine influence across operations, resident experience and business growth

How to apply?

To express your interest, please submit your CV and a short cover letter outlining your experience and why you’d like to join Nation. Visit our website to learn more about Nation and our neighbourhoods: www.nation.com.au

No agencies please.

📌 Digital Transformation Manager (Surry Hills)
🏢 Nation
📍 Surry Hills