At Aspen Medical, we’re committed to delivering cutting-edge healthcare solutions that improve outcomes for governments, communities and organisations around the world. As we continue to grow, we’re seeking an experienced Director – Customer Success to lead and strengthen our strategic customer relationships, ensuring our clients realise long‑term value while identifying opportunities for sustainable growth.

About The Role

- Lead executive relationships across a portfolio of strategic health, government and corporate customers.

- Develop and execute account growth strategies that maximise retention, identify expansion opportunities and strengthen long‑term partnerships.

- Own net revenue retention targets, leading commercial negotiations for renewals, contract extensions, and variations.

- Identify and convert cross‑sell and upsell opportunities by understanding customer needs and aligning Aspen Medical's broader capabilities.

- Facilitate executive business reviews and strategic planning sessions,



translating customer outcomes into compelling success stories that demonstrate value.

- Partner with internal operational and innovation teams to continuously enhance the customer experience and introduce new service offerings.

About You

- More than 10 years’ experience in Customer Success, Strategic Account Management or Client Relationship Management, including at least five years in a senior leadership position.

- A proven track record of growing existing customer portfolios through strong retention, commercial negotiation and organic revenue growth.

- Experience managing complex B2B relationships within healthcare, government and/or corporate environments.

- Outstanding stakeholder engagement, communication and influencing skills, with the ability to operate confidently at executive level.

- Strong commercial acumen, including contract management,

📌 Director - Customer Success (Brisbane City)
🏢 Aspen Medical
📍 Brisbane City