Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.
As a Duty Manager, you will complete the following tasks (but not limited to):
- Support the Front Office Manager in the daily management of the Front Office department.
- Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
- Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
- Deal effectively with guest complaints and feedback in an productive and professional manner
- Implementing strategies to increase productivity and morale.
- You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
- Promoting the Accor Live Limitless Loyalty Program.
- Ability to work a flexible 7-day roster including AM, PM and night shifts as required
Qualifications Qualifications The successful candidate will have previous experience in a similar role plus:
- C Class Manual Driver’s License (Preferred).
- Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
- RSA Certificate (Required).
- Well-developed problem solving and analytical skills.
- Exceptional customer service skills and the ability to motivate team members.
- Time management skills with the ability to multi-task.
- Opera experience desirable.
- Ability to work across a 7-day roster.
- Flexibility to work overnights.
Additional Information
- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
- Development and Opportunities:At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
📌 Duty Manager (East Melbourne)
🏢 Pullman East Melbourne
📍 East Melbourne
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