Agency Department of Logistics and Work unit Customer Service, Frontline Services –

Infrastructure Motor Vehicle Registry

Job title Fleet Processing Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $68,776 - $73,898 Location Darwin

Position number 11628 RTF 347801 Closing 13/08/2026

Contact officer Chloe Marquett on 08 8999 3122 or [email protected]

About the agency https://dli.nt.gov.au/homepage

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=347801

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provide administration services, quality customer service and support for fleet related internal and external clients and provide and administer fleet and Licenced Motor Vehicle Dealers (LMVD) related transactions and data in the Motor Vehicle

Registry’s business systems and the Motor Vehicle Registry (MVR) for Business electronic online system.

Key duties and responsibilities

- Deliver a high-quality customer service to fleet and LMVD customers, including policy and process advice, administration of all fleet related enquiries, transactions, and complaints.
- Provide advice to fleet and LMVD customers on use of online booking and payment systems and the MVR for Business system,



including problem solving and error corrections where required.
- Provide operational advice to stakeholders and unit staff on fleet vehicle registration matters.
- Undertake desktop and in office audits of LMVDs and MVR for Business users and assist with responding to emails received through the Unit’s generic email account.
- Assist with the preparation of fleet and LMVD related correspondence and reports, and record and monitor incoming and outgoing correspondence using MVR business systems.
- Provide general administrative support to the Motor Vehicle Registry for effective service delivery.

Selection criteria

Essential

- Experience in roles with direct communication with the public to manage inquiries, provide timely service and policy and process advice.
- Demonstrated ability to manage own workload, remain calm under pressure and seek clarification when unsure of work tasks or priorities.
- High level computer literacy skills across the Microsoft Office suite (or similar) including word processing, spreadsheets,

databases and email with a sound understanding of online records management systems.

- Ability to build and nurture relationships with internal and external stakeholders such as industry representatives,

including the Motor Trades Association to ensure productive working relationships

- Knowledge of driver licensing and motor vehicle registration policy and procedures.
- Experience working with figures, taking payments and reconciling accounts.

Desirable

- Current ‘C’ class drivers’ licence.
- Experience reading and interpreting legislation, regulatory frameworks, policies and procedures that apply to own work.
- A qualification in business administration, customer service or other relevant discipline.

Further information

- The successful applicant must demonstrate to the delegate’s satisfaction that they are of satisfactory character to perform the role. This may require providing a National Police Criminal History Check prior to commencement.

📌 Fleet Processing Officer (Darwin)
🏢 Department of Logistics and Infrastructure
📍 Darwin