French Speaking call center agent

About the job

Key Responsibilities:

- Handle inbound calls providing detailed information on visa requirements and application procedures

- Assist customers with completing online visa application forms

- Comprehend customers' queries / complaints / comments

- Display empathy/ understanding of the issue/ concern towards the customer

- Provide quick and effective resolution to customers' queries

- Talks in a way the customer can understand

- Is able to handle pressure situations and complaints of irate customers

- Works accurately and with an eye for details

- Is able to use automated information systems to analyze the customer's situation

Eligibility:

- HSC / Graduate freshers can apply with zero experience

- Minimum 6 months experience in Customer Service

- Positive English & French (B2 level) Communication Skills

- Excellent real writing/verbal skills

- Ensure adherence to daily activities assigned

Technical Competencies: Job related

- Prefer having typing Speed +25 wpm with 90% accuracy

- MS office knowledge mandatory

- Basic computer knowledge

- Language - French and English B1 - B2

📌 French Customer Service Representative (Maadi)
🏢 Hexaware Technologies
📍 Maadi