An exciting prospect awaits a dynamic and customer-centric individual to join a top McGrath office in our Castle Hill office as a Customer Care and Agent Support team member. We are seeking a passionate individual to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will efficiently manage their workload, especially during peak periods and act as a conduit between clients and the Sales and Property Management team.

While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience. Whether you're a consummate real estate professional looking for a change or someone totally fresh looking to pave a career in the industry, this role presents as the next logical step.

Role & Responsibilities:

- Greet and provide exceptional customer service to all customers and colleagues.
- Receive and delegate all incoming calls with knowledge and confidence.
- Ensure the meeting rooms and communal areas are kept clean and presentable.
- Assist with the property listing from the inception of the campaign including but not limited to, appraisals, buyer, owner and solicitor communications and building and pest reports.




- Manage Property Management key cupboard and register.
- Support both sales and property management functions in an administrative and compliance capacity.
- Contribute to the role with new ideas and identify new opportunities to improve client satisfaction.

Skills & Experience:

- 6-12 months of previous experience in administration or reception.
- Confident and outgoing nature with a commitment to exceeding expectations.
- Strong verbal and written communication skills.
- Proficient in using Office 365.
- Ability to handle high-pressure situations with ease.
- Professional presentation.
- Desire to grow, develop, and add value within a team environment.

What We Can Offer You:

- Opportunities for diverse career progression.
- Ongoing training and engaging events.
- Work in a renowned agency.
- Thriving office culture ensuring you love coming to work every day.

About McGrath Estate Agents: McGrath Estate Agents is an award-winning agency built on energy, passion, local knowledge, and professionalism. We challenge tradition to provide clients with the best service, advice, and products. Explore @McGrathWNWHH on Instagram to learn more about our People and our Agency.

If you are ready to make McGrath Estate Agents your professional home, apply today and embark on a journey of growth and success!

📌 Front Office Manager (Castle Hill)
🏢 McGrath Estate Agents
📍 Castle Hill