Job Desription

Avani Mooloolaba Beach Hotel is now open, and we are looking for an exceptional Housekeeping Room Attendant to help shape how guests connect with this exciting destination.

This hotel will transform how visitors experience Mooloolaba. Positioned just 100 metres from its pristine beach, the hotel sits where surf breaks meet the buzzing esplanade. The design will seamlessly blend contemporary with coastal, the perfect backdrop for a beach escape with a side of adventure

As a Front Office Manager in our brand-new Avani Mooloolaba Beach Hotel, you will lead our Front Office team and deliver exceptional guest experiences from arrival to departure. This role is responsible for overseeing all front desk operations, ensuring service excellence, driving team performance, and maintaining the highest standards of guest satisfaction.

Reporting to Rooms Division Manager, you will work closely with all hotel departments to create memorable guest experiences while achieving operational and financial objectives.

What We're Looking For The successful candidate will possess:

- Previous experience as a Front Office Manager or Assistant Front Office Manager within a hotel setting.
- Strong leadership and people management skills.
- Exceptional communication and interpersonal abilities.
- A genuine passion for guest service and hospitality.
- Proven ability to manage multiple priorities in a fast-paced environmen

Key Responsibilities

- Lead and manage the day-to-day operations of the Front Office department.
- Ensure seamless check-in, check-out, and guest service processes.
- Drive guest satisfaction and promptly resolve guest concerns and complaints.
- Recruit, train, coach, and develop Front Office team members.




- Monitor staffing levels and prepare team rosters to meet business demands.
- Manage departmental budgets, payroll, and cost control measures.
- Manage group reservations blocks and support in-house reservations
- Maximise room revenue through effective inventory management and upselling initiatives.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Analyse guest feedback and implement continuous improvement strategies.
- Collaborate with Housekeeping, Reservations, Sales, and other departments to deliver outstanding service.
- Maintain a safe and positive working environment for all team members.

About KPAT Hotels

Founded in 2020 by Kenneth Wagner, Kpat Hotels is building a portfolio of contemporary accommodation, restaurants, bars and pubs across Queensland. Each venue is shaped by its location and designed to create places local people feel proud of. Places for memorable stays, milestone celebrations, weekends away or simply enjoying great food and good company.

Our approach is hands on. We invest in, develop, construct and operate our venues, allowing ideas to move from concept to opening with a clear vision. From interior design and brand identity through to the guest experience on the floor, we believe the details matter. The goal is always the same. To create venues that feel considered, welcoming and enrich the fabric of their community.

Hospitality, for us, is about how people feel when they walk through the door. The warmth of the welcome, the energy of the room and the memories people take away.

With venues operating and more in development, KPAT Hotels continues to grow across Queensland. We look forward to welcoming passionate people who

📌 Front Office Manager (Mooloolaba)
🏢 KPAT Hotels
📍 Mooloolaba