About Alba

Located in Fingal, in the heart of Victoria’s Mornington Peninsula, Alba is a world-class wellness sanctuary. Alba offers contemporary geothermal bathing in 35 pools, wellness rituals and indulgent treatments in the award-winning spa and all-day dining in Thyme, with a focus on locally sourced seasonal produce. Guests can extend their stay overnight in Alba’s beautifully appointed accommodation, The Sanctuary.

The opportunity

We are currently recruiting for two key roles within our Operations team: Guest Service Agent / Concierge and a Reservations Agent. Each role contributes to the overall guest journey, all working together to ensure every guest enjoys an exceptional experience.

What you’ll be doing

Guest Services Agent & Concierge

As a Guest Service Agent & Concierge, you will be the face of Alba, delivering exceptional service at every stage of the guest journey. You will warmly welcome guests, manage the check-in and check-out process, and ensure every interaction is professional, accurate, and memorable.

In this dynamic dual role, you will support all aspects of the Sanctuary guest experience, including providing VIP guest treatment, coordinating room bookings, delivering room service, assisting with light housekeeping tasks, and responding promptly to guest requests. You will confidently maximise sales through genuine, soft persuasion while efficiently multitasking in a fast-paced setting. This role requires outstanding customer service skills, strong attention to detail, and a genuine passion for creating seamless, memorable experiences for every guest.

Reservations Agent

As a Reservations Agent, you will be the first point of contact for guests by phone and email. You will manage bookings with accuracy, assist with enquiries, and support guests throughout their pre-arrival experience. Success in this role requires strong attention to detail, a guest-centric approach, and a natural ability to maximise sales opportunities.





We offer a competitive hourly rate + superannuation + plus penalty rates.

Casual positions available. Weekday, evenings and weekend availability a must.

About You

Across all roles, we are looking for individuals who:

- Deliver exceptional customer service
- Communicate clearly and professionally
- Have excellent attention to detail and accuracy
- Can multi-task and remain composed under pressure
- Enjoy contributing to a high-performing, guest-focused team

Why work with us We are committed to creating a workplace environment where individuals can thrive, grow and make a meaningful impact.

- We provide flexibility with days and hours across a rotational roster
- We offer above Award rates + superannuation + annual reviews
- You will have access to complimentary bathing
- We offer generous property discounts to use with family and friends
- We offer a comprehensive wellness program - discounted gym and wellness memberships Employee Assistance Program, flu vaccinations
- We provide training and ongoing development
- You will have the opportunity to contribute to our sustainability initiatives
- We provide a strong, values-led culture aligned with Authentic, Respectful, Sustainable, Connected

How to Apply Click on ‘Apply’ to submit your application and be part of the Alba journey.

Screening questions apply to this role and must be answered to be considered.

For further information, please contact Claire Halls, Talent & Culture Coordinator on [email protected].

Alba is proud to be an equal opportunity employer. All applicants will receive consideration for employment, and we strongly encourage people from all cultural backgrounds to apply.

Alba offers contemporary geo-thermal bathing in over 30 pools. Luxurious full-day self-care packages, half day rituals and treatments are available in the spa. Alba’s restaurant Thyme showcases local sourced produce in a menu created by award-winning chef Karen Martini. We provide a strong emphasis on workplace culture which aligns with our values: Authentic, Respectful, Sustainable, Connected

📌 Guest Service Agent / Concierge / Reservations Agent (Fingal)
🏢 Alba Thermal Springs
📍 Fingal