Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the chance to become a Heartist®, and let your heart guide you in this world where life beats faster.
Check guests in and out of the Property accurately and in a timely manner
Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
Handle guest enquiries and provide information on local attractions - give directions as required
Take reservations as required in the absence of the Reservations Manager
Answer all telephone calls within three rings in a professional manner according to brand standard
Organise and distribute the delivery of guest messages and mail
Record guest comments for the information of the Head of Department
Document all transactions and alterations to accounts
Collect payment of accounts and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure Property information is correct
Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
Ensure special requests are actioned appropriately and in a timely manner Qualifications Previous customer service experience, preferably in a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud Additional Information The ability to work a flexible 7-day roster.
Exemplary written and verbal communication skills
Well-presented with a natural ability to build rapport both in person and over the telephone
Strong focus and passion for hotel operations
Ability to deliver excellent customer service
Ability to provide prompt and efficient service including upselling advantageous
Self-motivated with positive and professional attitude
Proven ability to multi-task, work under pressure, and think on your feet
Time management skills with the ability to multitask
Good interpersonal skills with ability to communicate with all levels of team members
Flexible and able to embrace and respond effectively to change