Security clearance: Must have Negative Vetting Level 1
Key duties and responsibilities
Responsibilities will include, but are not limited to:
- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
- Adhere to established safety,
security and quality standards.
Technical skills
Minimum 5 years’ experience supporting Government IT Systems / Relevant Microsoft certifications.
- Robust technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
- Experience with scripting languages (PowerShell) and task automation.
- Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
- Experience working with software development teams and understanding of the Software Development Life Cycle.
- Knowledge of ITIL Incident, Problem, Change and Release Management processes.
- Strong problem-solving skill with the ability to resolve complex technical issues.
- Windows server and Linux administration skills.
- Release automation using Azure DevOps or similar tools.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
- Strong communication (verbal and written) and interpersonal skills.
#J-18808-Ljbffr
📌 Application Support Software Engineer (Canberra)
🏢 CareCone Group
📍 Canberra
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.