Location: Sydney, NSW
Employment Type: Full-Time
Eligibility: Australian Citizens & Permanent Residents (PR) Only (No Sponsorship Available)

About the Role

We are looking for an experienced Salesforce Industries Architect (Comms Cloud/Vlocity) to lead the architecture and delivery of enterprise Salesforce solutions for telecommunications clients. This role requires deep expertise in Salesforce Industries (Vlocity), Telecom domain, CPQ, Order Management, and OmniStudio , with the ability to lead technical design and mentor delivery teams.

Key Responsibilities

- Lead end-to-end Salesforce Industries (Comms Cloud) solution architecture and technical design.
- Design and implement solutions using OmniStudio (OmniScripts, DataRaptors, Integration Procedures, FlexCards) .
- Drive implementation of CPQ, Enterprise Product Catalog (EPC), Order Management, and CLM .
- Lead Salesforce development using Apex, Lightning Web Components (LWC), Visualforce, REST/SOAP APIs, and JavaScript .
- Manage integrations and legacy CRM migration to Salesforce Industries.
- Provide technical governance, mentor development teams,



and ensure best practices across delivery.
- Collaborate with business stakeholders, architects, and project teams in an Agile environment.

Required Skills & Experience

- 10–12+ years of Salesforce CRM experience.
- 5+ years of hands-on Salesforce Industries (Comms Cloud/Vlocity) implementation experience.
- Robust Telecommunications industry experience.
- Expertise in Salesforce Industries (Vlocity), CPQ, EPC, Order Management, and CLM .
- Hands-on experience with OmniStudio (OmniScripts, DataRaptors, FlexCards, Integration Procedures).
- Strong Salesforce development skills in Apex, LWC, Visualforce, SOQL, REST/SOAP APIs, JavaScript, XML/JSON .
- Experience with enterprise integrations and legacy system migrations.
- Excellent stakeholder management, leadership, and communication skills.

Preferred Qualifications

- Salesforce Industries (Comms Cloud) Certification.
- Salesforce Application/System Architect certifications.
- Agile Certification (desirable).

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📌 Salesforce Industries Architect – Comms Cloud -Australia Only (City of Sydney)
🏢 The HR Ally
📍 City of Sydney