“There are qualities which lead to success. Courage,perseverance, the abilityto dream and to preserve." - Soichiro Honda

At Honda Australia, our curiosity about human beingsdrives us to create productsthat deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centreof everything it is we do. We produce some of Australia's most recognised cars and are backed by a huge global footprint - there really is no company like us.

About the role

Reporting to the Service Experience Manager, this is an exciting opportunity to shape the future of customer retention across Honda’s Motorcycle and Power Products business.

As the Vehicle Service Experience Analyst, you'll play a key role in developing and delivering strategies that keep customers engaged and connected to the Honda brand. You'll drive service performance through KPI planning and forecasting, data-driven insights, retention and pricing models, and the successful implementation of service products across our dealer network.

Success in this role requires strong analytical and problem-solving skills, with the ability to interpret complex data, identify trends, develop actionable insights, and translate findings into strategies that improve customer retention, service performance, and business outcomes.

Working closely with teams across the business, you'll help identify opportunities to improve customer loyalty,



strengthen dealer performance, and deliver exceptional service experiences that support long‑term growth.

This role will be based in Melbourne.

How you'll make an impact

- Monitor and analyse service and dealer performance through KPI reporting, budgeting submissions, competitive analysis, and data-driven insights to support strategic decision‑making and continuous improvement.
- Lead service‑related projects aligned with business objectives while coordinating cross‑functional stakeholders to enhance collaboration and operational efficiency.
- Develop and implement service retention initiatives, campaigns, and business plans that enhance customer loyalty and business growth.
- Support service pricing strategies and new model introductions by developing service schedules and pricing structures.
- Support system implementation and integration across the dealership network.
- Lead forecasting simulations and develop presentations to support planning and decision‑making.

What you'll bring to Honda

- Tertiary qualification in business, marketing, statistics, commerce or similar area or relevant experience in a related field
- Proven experience in analysis, planning, budgeting & incentive coordination




- Sound analytical skills and ability to map out future trends
- Medium to high proficiency in Excel & PowerPoint
- Ability to use analytical tools like Cognos, Power BI etc. will be highly regarded

The Honda Experience

- Attractive lease programs - vehicles & motorcycles
- Productdiscounts - vehicles,motorcycles, power equipment, accessories & merchandise
- Free loan program for lawn and garden equipment (Victorian Associates)
- Flexible Work Arrangements
- Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
- Employee Assistance Program for associates & immediate family members
- Cultural Flex Days - substitute two public holidays
- Access to professional development courses
- Free parking

Why join Honda Australia?

At Honda, Respect for the Individual is the fundamental beliefin the uniqueness of all human beings. We strive to nurture and promote each other's capacityto think, reason and create.At Honda, we understand that each individual has something to contribute to our success.

Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive workplace and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do! That's the Honda way.

Experience The Power of Dreams for yourself!

Applicants must satisfactorily complete a National Criminal Records check to undertake this role.

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📌 Service Data Analyst (Melbourne)
🏢 Honda Australia
📍 Melbourne