We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Role: Hotel Manager Positions - Front Office Supervisor, Duty/Assistant Manager, Night Manager and Front Office Manager

Salary: $71,400 and $100,000 annually

Location: This role will be based in Far North Queensland, encompassing Pullman Port Douglas and Pullman Palm Cove

Contract: Permanent Full-Time

Employer: Accor Australia and Current Zealand Hospitality Pty Ltd

Date Posted: 27 July 2026

Applications Close: 24 August 2026

As our next Front Office Supervisor or Duty/Assistant Manager, you will:

Take the helm and guide the front office’s day-to-day operations with expertise

Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere

Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise

Contribute to roster planning and preparation

Embrace authenticity and let your unique self-shine in every shift

As our next Night Manager, you will:

Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift

Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts,



and addressing guest inquiries

Manage the reception desk and oversee night audit and reporting procedures

Uphold overnight property security standards

Assist in preparing for the daytime team's operations

As our next Front Office Manager, you will:

Confidence in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions

Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance

Adhere to OH&S; requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff

Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data

Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives Qualifications & Experience (Applicable to All Roles):

Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor

Proficiency in using reservation and property management systems is a plus





Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills

Masterful in the art of both the written and spoken communication

Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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