Join One of WA's Fastest Growing Air Conditioning & Refrigeration Services Companies
At Westcool, we're building something different. We're not just another HVAC & Refrigeration contractor. We're a business built around great people, exceptional customer service and a culture where our team are trusted to make decisions and genuinely influence the future of the company.
As we continue to grow, we're looking for an experienced HVAC&R; Account Manager to lead a dedicated team of technicians while managing a portfolio of commercial customers.
About the Role
You'll be responsible for your own portfolio of customers and a dedicated team of approximately 3–4 technicians. You'll become the single point of contact for your customers, ensuring every job is delivered safely, efficiently and professionally from the initial service request through to invoicing.
You'll be responsible for
- Managing relationships with commercial HVAC & Refrigeration customers
- Leading, mentoring and supporting your allocated technicians
- Scheduling and coordinating daily service work
- Providing advanced technical support and fault-finding assistance
- Preparing quotations and repair recommendations
- Managing workflow, WIP and customer priorities
- Monitoring profitability and commercial performance of your accounts
- Identifying opportunities for upgrades, replacements and minor works
- Delivering an exceptional customer experience every day
This isn't an office-bound role. You'll spend time supporting your technicians in the field, visiting customers and working closely with our operations team to deliver outstanding service.
What We're Looking For
We're looking for someone who enjoys solving problems, leading people and building long-term customer relationships.
You'll ideally have
- Trade qualification in Refrigeration and Air Conditioning
- Extensive experience servicing commercial HVAC & Refrigeration systems
- Strong diagnostic and fault-finding skills
- Excellent communication and customer service abilities
- Leadership or supervisory experience (or the ambition to step into leadership)
- Strong organisational skills
- Commercial awareness and the ability to prioritise competing demands
- A positive attitude and genuine desire to help develop others
Why Westcool?
At Westcool, we invest in our people because we know they're the reason our business continues to grow. When you join us, you'll enjoy:
- Competitive salary package
- Fully maintained company vehicle
- Mobile phone and laptop
- Ongoing technical and leadership training
- Genuine career progression opportunities
- A supportive leadership team that values your input
- Modern systems and technology that make your job easier
- A robust team culture where everyone works together
- Exposure to some of WA's largest commercial clients and facilities
- The opportunity to shape the future of one of Perth's fastest-growing refrigeration & mechanical services businesses
About Westcool
Westcool is one of Western Australia's leading commercial HVAC & Refrigeration service providers, delivering maintenance, breakdown response, projects and asset lifecycle solutions across a diverse range of industries. We partner with many of WA's most recognised organisations, providing 24/7 support backed by experienced people, quality workmanship and a commitment to delivering outstanding customer service.
As our business continues to grow, we're creating leadership opportunities for people who want to make a genuine impact—not just turn up and do a job.
Ready to Take the Next Step?
If you're an experienced HVAC & Refrigeration professional looking to move into a leadership role where you can influence customers, develop technicians and help shape a growing business, we'd love to hear from you. Apply now by submitting your resume and a brief cover letter outlining why you'd be a great fit for the Westcool team.
Westcool – Building Great People. Delivering Exceptional Service.