Job Summary

We are looking for a hands-on IAM Technical Lead . This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

Key Responsibilities

- Provide technical leadership for IAM platforms (no people management responsibility)

- Drive solution design validation, troubleshooting support, and technical governance

- Act as escalation point for complex IAM issues and integrations

- Work hands-on on incidents, service requests, and problem tickets

- Perform deep troubleshooting and root cause analysis (RCA)

- Support access provisioning issues, PAM onboarding, and integration failures

- Ensure SLA adherence and operational stability

- Lead and actively participate in priority incident calls

- Provide technical ownership during Major Incident Management (MIM)

- Support real-time mitigation and post-incident RCA activities

- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud

- Identify and implement automation and process improvements

- Contribute to runbooks, SOPs,



and knowledge management

- Support audit, compliance, and remediation activities

Required Skills (Must Have)

- Strong hands-on experience in:

- CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)

- SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)

Experience In

- Production support / BAU IAM environments

- Handling priority incidents and MIM calls

- ITIL processes (Incident, Problem, Change)

Strong troubleshooting and debugging skills

Preferred Skills (Good To Have)

- Experience with Okta (SSO, MFA, lifecycle management)

- Knowledge of Jenkins / CI-CD pipelines / automation frameworks

- Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)

Key Competencies

- Solid analytical and problem-solving skills

- Ability to work in high-pressure incident environments

- Good communication and stakeholder management

- High ownership and accountability mindset

Role Boundaries

- This is NOT a people management role

- Focus is technical leadership + hands-on delivery

- Candidate must be comfortable leading from the front during incidents

📌 IAM Technical Lead (Carlton)
🏢 Xpt Software Australia
📍 Carlton