About Us

The Salvation Army is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better, and we provide support, safety, community, and opportunity in times of personal crisis and national grief.

Job Overview

Emergency Relief Assessor (x2) – Full‑time, 6‑month maximum‑term contract, Hybrid work arrangement – Sunshine Coast, SCHADS Level 3.

Why this role matters

The Salvation Army Doorways model of care provides holistic financial support to individuals and families seeking short‑term financial assistance and ongoing management support services. The Doorways Team delivers person‑centred trauma‑informed care, facilitates short‑term assistance, and walks side‑by‑side with participants as they build skills to break the cycle of poverty.

Responsibilities

- Conduct respectful, person‑centred interviews to assess eligibility for Emergency Relief in accordance with Doorways guidelines.
- Assess client circumstances and determine appropriate support using sound judgement, empathy and best‑practice principles.
- Connect clients with internal and external support services through referrals and advocacy.
- Manage complex or sensitive matters professionally, escalating where required to achieve optimal outcomes.
- Maintain accurate, timely and confidential client records using TSA systems, including SAMIS.
- Identify and report client wellbeing or safety concerns in line with organisational policies.
- Support continuous service improvement by identifying gaps and contributing ideas to enhance service delivery.

Qualifications & Experience

- Minimum Certificate IV in Community Services or a related qualification (a Diploma is highly regarded).
- Demonstrated experience working within the community services sector.
- Genuine commitment to supporting people from diverse cultural, linguistic and social backgrounds.




- Excellent communication, interpersonal and assessment skills.
- Ability to remain organised, adaptable, and calm in a high‑volume environment.
- Previous contact centre experience highly regarded for Phone Line Emergency Relief Assessor positions.
- Current and valid Working with Children Check.

Benefits

- Two full‑time, maximum‑term 6‑month contract opportunities.
- Hybrid working arrangements that support work‑life balance.
- Opportunity to make a genuine difference in the lives of individuals, families and the local community.
- Supportive, collaborative, values‑driven team culture.
- Ongoing learning and professional development opportunities.
- Salary packaging up to $15,900 tax‑free + $2,650 meal entertainment benefit.
- Generous Paid Parental Leave for primary (12 weeks) and secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Versatile hybrid working arrangements.
- Access to EAP and health & wellness initiatives including a Fitness Passport.
- Aboriginal and Torres Strait Islander supports such as Burra Burra Network, cultural events, Sorry Business and ceremonial leave (up to 10 days).
- Ongoing training and development opportunities that enhance on‑the‑job skills and proficiency.
- Rewarding and fulfilling purpose‑driven careers with positive and sustainable social impacts.

Equal Opportunity Employer

We are an inclusive work environment and value people of all cultures, languages, capacities, sexual orientations, gender identities and expressions. We encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child‑safe organisation and requires a successful Working with Children Check for all child‑facing roles. All roles require a mandatory Nationally Coordinated Criminal History Check.

Integrity, Compassion, Respect, Diversity, and Collaboration are core values.

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📌 Emergency Relief Assessor (Nambour)
🏢 The Salvation Army Australia
📍 Nambour