Role Description The Implementation Specialist / Customer Onboarding Specialist is a part-time, remote role focused on guiding new users through the setup and adoption of Centre d'Histoire de Sciences Po’s systems, tools, or platforms. Day-to-day responsibilities include coordinating onboarding activities, configuring software according to user requirements, and supporting users as they begin using implemented solutions. The role involves providing clear instructions, documentation, and training sessions, troubleshooting issues, and ensuring a smooth transition from initial setup to regular use.

The specialist will collaborate with internal teams to gather requirements, relay user feedback, and refine onboarding processes to enhance efficiency and user satisfaction. This position requires consistent follow-up with users to monitor progress, address concerns, and maintain high levels of service quality.

Qualifications

Strong Analytical Skills and the ability to interpret user needs, system requirements, and data to improve onboarding processes.

Proficiency in Software Implementation,



including configuring applications, managing user setups, and ensuring successful deployment.

Excellent Communication skills, with the ability to deliver clear instructions, conduct remote training, and create user-friendly documentation.

Customer Service and Customer Satisfaction skills to build positive relationships, respond promptly to inquiries, and ensure a smooth onboarding experience.

Experience working in a remote environment, with robust time management, self-organization, and collaboration skills.

Familiarity with academic or research settings and comfort working with faculty, students, and administrative staff is beneficial.

Ability to use common project and support tools (e.g., ticketing systems, collaboration platforms, video conferencing software).

Bachelor’s degree in a relevant field (such as Information Systems, History, Social Sciences, or a related discipline), or equivalent professional experience.

📌 Implementation Specialist / Customer Onboarding Specialist (Australia)
🏢 Centre d'Histoire de Sciences Po
📍 Australia