IT Continuity & Availability Analyst Clerk Grade: 7/8 $116,981 - $129,492 plus super

Temporary, Full-Time (up to 10 months) opportunity

Location Parramatta – hybrid working available with 2 days per week required in office About us The Government Shared Services (GSS) Division within the Department of Customer Service delivers critical corporate and technology services that support NSW Government agencies and enable better outcomes for the people of NSW.

About the role Reporting to the Senior Continuity & Availability Lead, the primary purpose of this role is to provide governance and support to GSS ICT on the planning of service continuity and availability of Core IT Services. The IT Service Continuity & Availability analyst will work with Service Providers, Internal Teams and customers to develop and implement Continuity Plans and Reporting, in order to enhance the overall resiliency and availability of our services.

Key Responsibilities: *Coordinates periodic Business Impact Assessments (BIA) across the Department - analysingand assessing critical services whilstensuring adherence to the DCS BCM Framework & Industry Standards

*Updates Local Business Continuity Plans and coordinates BCP Training Workshops and test exercises to improve efficiency, effectiveness and resiliency of GSS ICT’s services.

*Governs the Disaster Recovery Planning process. Ensures coordination with Technical Teams and Service Owners during the preparation of test exercises, ensuring all plans and relevant documentation have been reviewed and updated accordingly

*Analyses service and component availability, reliability, maintainability and serviceability to enhance business operations and performance

*Provides monthly reporting to Senior Leadershipregarding Availability & Service Continuity Performance





*Responds to and provides expert advice to business partners and internal teams on the Service Continuity & Availability Management Processes. Coordinates with multiple teams to optimize Service Delivery Outcomes. *Identifies risks affecting service continuity and availabilityand develops and implements mitigation strategies that minimise operational disruption.

To be successful in this role you will demonstrate: *Proven experience working within an ICT Governance Role

*Experience developing Business Impact Analysis, Business Continuity Plans and facilitating training workshops

*Involvement in Disaster Recovery Planning & Testing Exercises

*Demonstrated knowledge of and experience working within ITIL frameworks *Solid stakeholder management skills, including handling difficult conversations and navigating complex environments

*Proficiency in ServiceNow is highly desirable

How to apply If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role. Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you: *The opportunity for meaningful work that matters to all of us in NSW *We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection

*Flexible leave so you can recharge and make time for what counts *Much more than just a job, you can build a career here





*Access to health and well-being programs including Fitness Passport

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bryan Kreltszheim via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 11th August 2026 @9.59 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability.

If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

📌 IT Continuity & Availability Analyst (Parramatta)
🏢 myCareer - NSW Government
📍 Parramatta