We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

Responsibilities - First- and second-level support for internal users - Analysis, prioritization, and sustainable resolution of IT incidents and service requests - Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes - Setup, configuration, and maintenance of workstations (hardware and software) - Installation, configuration, and administration of end devices (clients, peripherals, mobile devices) - Installation, configuration, and maintenance of standard software and specialized applications - Execution of software rollouts, updates, and patches - Collaboration with product management, development, and other departments - Creation of reports, documentation, and knowledge base articles Qualifications and Experience - Completed IT training or a comparable qualification - 2–3 years of professional experience in IT support, service desk,



or a comparable OSS setting - Strong knowledge in analyzing and resolving user and system issues - Structured, solution-oriented, and independent working style - Good technical and organizational understanding - Service-oriented, friendly, and professional demeanor when dealing with users - Clear and effective communication of solutions to customers and colleagues - Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach - Team player with experience working in international, multicultural teams - Fluent English, both written and spoken Candidates must provide a criminal record certificate (not older than three months).

Benefits - Wide range of activities, tasks, and projects - Vouchers (birthday voucher, wedding and newborn gifts) - Fishing for Friends program – our employee referral program - Opportunities for professional development and career advancement - Friendly and international work environment - Company-sponsored events

📌 IT Onsite Support (Cambridge, English) (Albany)
🏢 D ploy
📍 Albany