We're looking for a tech-savvy and customer-focused IT Support Officer to help keep our systems running smoothly and provide day-to-day technical assistance to internal teams. If you enjoy solving technical challenges and delivering excellent support, we'd love to hear from you.
?️ Key Responsibilities
- Provide first-level technical support for hardware, software, and system-related issues.
- Troubleshoot and resolve IT support requests in a timely manner.
- Assist with user account setup, password resets, and access management.
- Support the installation, configuration, and maintenance of computers and business applications.
- Document support tickets, resolutions, and technical procedures.
- Work closely with internal teams to ensure reliable IT operations.
- Help identify opportunities to improve support processes and user experience.
? Requirements
- Basic understanding of computer systems, networking, and operating systems.
- Familiarity with Microsoft 365, Windows, or common business software is an advantage.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Well-organized with strong attention to detail.
- Ability to work independently in a remote environment.
- Fluent in English.
- Must be based in Australia with full working rights.
? What We Offer
- ? Fully remote work flexibility.
- ? Comprehensive training and ongoing mentorship.
- ? Hands-on experience with modern IT systems and technologies.
- ? Friendly, collaborative, and supportive team environment.
- ? Competitive salary and attractive benefits package.
- ? Excellent opportunities for career development and internal growth.
📌 IT Support Office - Australia Only (Remote, Entry-Level)
🏢 Sustainability Times
📍 Australia
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