We are seeking an experienced IT Support Specialist to deliver customer-focused IT support across our AU/NZ/UK business units.

What you'll do - Provide end user IT support (in-person and remote) across all business unit locations.

- Develop and continuously improve service management processes.
- Maintain accurate information of IT assets, systems, and services.
- Create and maintain support documentation and self-help resources.
- Manage hardware and software lifecycle (purchase, setup, replacement, disposal).
- Manage, monitor and optimise software licenses.
- Troubleshoot basic infrastructure issues (network, servers) and escalare when required.
- Support collaboration technologies, including meeting room A/V, V/C, and events.
- Assist with incident response and business-critical issues.
- Work collaboratively with IT team members and service providers.
- Contribute to IT budget planning and cost management.
- Ensure compliance with security standards, policies, and support audits.





Experience and Qualification - Solid customer service focus with a professional and approachable manner.

- Minimum of 7+ years’ experience in IT, including 5+ years supporting modern end-user environments (Windows 11, macOS, Active Directory, Entra, M365, MDM).
- Experience in a compliance-heavy industry is desirable.
- ITIL 4 certification is desirable. What makes NIOA an exceptional workplace?
- A flexible and adaptable work style.
- Meaningful recognition, weekly pay cycles, yearly profit share and long service awards.
- Ongoing growth through learning, mentoring, training and career progression opportunities.
- Access to 24/7 counselling and wellbeing services to support you and your family.
- Bright, welcoming workspaces with modern facilities, state-of-the-art tools, technology and perks (free barista coffee!).

📌 IT Support Specialist (Brisbane City)
🏢 NIOA Group
📍 Brisbane City