We're looking for a highly motivated and experienced Kerbside Operations Manager to lead and optimise Uber's ground transportation operations at various airport pickup zones. If you have a knack for managing multiple retail locations, driving operational excellence, and fostering strong team performance, this critical role offers a unique opportunity to apply those skills in a dynamic, fast-paced environment.

You'll be responsible for ensuring seamless, efficient, and compliant operations across multiple airport locations, fostering a positive experience for both riders and drivers, and maintaining strong relationships with airport authorities and Uber's local teams. This role requires a balanced approach, dividing your time between hands-on, in office supervision at the airport pickup zones and strategic office-based work to plan, analyse, and report.

Job Details

Role title: Kerbside Operations Manager

Location: Sydney, NSW

Start Date: ASAP

Pay Rate: $47.76 p/hr + super

Key Responsibilities:

Operational Oversight:

- Directly manage multi-site airport Uber pickups to ensure smooth vehicle and rider flow, safety compliance, and regulation adherence.
- Monitor real-time operations to fix bottlenecks and reduce wait times.

Team Leadership & Management:

- Manage, recruit, train, and mentor multi-site ground staff while setting performance standards and fostering collaboration.
- Handle shift scheduling for peak hours and effectively resolve personnel issues.

Stakeholder Management:

- Serve as the primary liaison with airport authorities and Uber internal teams to build strong stakeholder relationships.
- Professional representation to ensure smooth operations and address site-specific needs.

Problem Solving & Issue Resolution:

- Proactively resolve operational issues, driver concerns, and rider feedback while leveraging data trends to drive improvements.




- Develop targeted contingency plans for severe weather, outages, and peak demand.

Reporting & Analysis:

- Prepare performance reports on key metrics, compliance, and safety incidents to drive improvements.
- Analyse data to make informed operational decisions, track satisfaction, and address site challenges.

Training & Development:

- Develop and deliver training programs for on-site staff to ensure a consistent understanding of procedures and policies.
- Stay updated on industry best practices and recommend improvements to existing processes.

Qualifications:

- Bachelor's degree in Business Administration, Management, or a related field (or equivalent practical experience).
- Minimum of 3-5 years of experience in a multi-site management role, such as a Retail Area Manager, District Manager, or a high-volume Store Manager with significant operational oversight.
- Demonstrated experience in optimising operational efficiency within a multi-location environment.
- Proven ability to lead, motivate, and develop large teams to achieve performance targets.
- Strong understanding of customer service excellence and conflict resolution.
- Excellent communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels.
- Exceptional problem-solving and decision-making abilities under pressure, with a keen eye for operational details.
- Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.
- Proficiency in using operational software, data analysis tools, and Google Suite.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as airport operations are 24/7.
- Must possess a valid driver's license and have reliable transportation for travel between airport locations.

Preferred Qualifications:

- Experience with on-demand services or tech-driven operational environments.
- Experience with project management methodologies.

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